Jared Vault — Local services in Sevierville

Very disappointed. I purchased an engagement ring at this location last year and initially was pleased with the ring. The design was right. The price was right. The first trouble came when I called to ask if I could come by and ask a couple quick questions about warranty and serial number. When I arrived I was met at the door by the saleswoman and dealt with quickly as though she just wanted me gone and done with. The next trouble came when my fiancée and I noticed that the diamond was not only chipped but cracked badly. This was never mentioned during the sale and I feel was intentionally not pointed out and this is why I was brushed off during my return trip regarding the warranty.

We took the ring to the Jared Galleria near West Town Mall in Knoxville and they were absolutely amazing to work with. They got the diamond replaced no charge because they could tell it was a defect with the diamond and not new damage. This confirmed what we had thought about it being there when it was sold to us. Fast forward to a couple weeks ago when we were looking for wedding bands and we decided to swing into the original location and give them another try. The same saleswoman came over to us and was rude from the get go. Didn't look at us, had a tone like she wanted to be done with us. When she commented that the reason we were having trouble finding a ring was because the engagement ring was dirty, we informed her that the ring had actually just been cleaned because it was out for repair to the diamond. She asked where we bought the ring and we told her that she had sold it to us and that the diamond was defective when she sold it. At this point, she quickly called another salesperson to take over and never even acknowledged her mistake, apologized, offered to clean the ring or anything.

I would not recommend using this Jared Vault location until their customer service practices are changed and/or the employee in question is retrained in how to deal better with customer service situations.

Strongly do...

I drove down to the outlets in pigeon forge and went to the Jared Vault and bought a beautiful Le Vian ring that was priced at $2000 they said it was on sale for $899 and while I was looking at other rings he said he would go down to 799 well when he rang it up he put in 899. When I got the ring back it had different stones in it when I ask about it the woman working that day just said they look different under different lights so I took it home and got a text from them with a before and after photos and you could see how different they were. So I took it back and from what I was told the return manager took one look and said your right that's not the same ring they took the one out of the showcase and said that they would send this one to le Vian and it might take longer but it would be right when I got it back. I was not given an apology or offered an extra discount on anything else and the woman that was working when I picked it up said it must have been put in chemicals while they had it, I ask if I needed to avoid anything she never answered. A few days after that I got an email saying that it wasn't a normal exchange so my ring isn't returnable when I get it back. So if your looking for jewelry I wouldn't recommend Jared,Kay's nor Zales cause they are all owned by the...

I had purchased a ring through a previous store management that I continued to have repair issues with. I repeatedly returned to the store having to have it sent off for the same types of repairs. I was never given other options or offers to make it right. Today I went in and was greeted by Bri and her new store manager who was absolutely wonderful to work with. She shared in my disappointment with constantly having issues with my ring. She spoke with the store manager and they showed me the options I have available to me. They were both so understanding and patient with me as I looked through my options. Bri was able to help finally make it right with me and exchanged my ring for one that I LOVED. I couldn’t be more thankful or grateful for Bri and all the help she offered me today. I am finally able to wear my ring proudly and not have to worry about it breaking. I HIGHLY recommend them for all your jewelry needs. Ask for BRI she will do everything she can to get you what you...