Pandora Jewelry — Local services in Sevierville

I normally love pandora however I don’t believe I’ll be going back to this location ever again. Alexis employee #1197947 was extremely rude to the point I felt uncomfortable to even continue the purchase for the rings I had picked. I went in wanting to look at some rings which she did help me find but once it came to actually paying for them both she told me to insert my card. Then proceeded to snap at me and told me I had inserted it too soon and messed up the whole transition apparently. I had looked at her and said “Oh no, did I mess you up?” and she just looked up at me and glared and said “you did” and then proceeded to roll her eyes at me and then turn around away from me. I then apologized and she said nothing, then some awkward silences later with her back to me still she then snaps her head around back to me and said “This whole thing is messed up and now I get to start this all over again, sorry for the wait.” in a very snarky tone as if it was all my fault? When she was the one that told me my amount and pointed the chip reader in my direction as if she was ready, how was I supposed to know I was too soon? Or that it was going to mess it up to the point she had to start over? I wasn’t even in a rush or anything, nor was I upset by the amount of time it was taking I didn’t think it was taking long honestly. She seemed way more bother by the whole interaction than I was. Maybe she was just having a bad day or something but I work in costume services, and I get it some people are mean and they suck. However you gotta treat every face like it’s a whole new interaction otherwise you don’t need to work with the public. Not to mention one of the rings I had picked was a little big, but I didn’t want to “upset” or “inconvenience” her even more. So I’ll just be taking it to my location closer to home and exchange it there I’m sure the staff will be more welcoming to their...

Girlfriend and I just went in and purchased a princess ring. Horrible experience from the beginning. The atmosphere of the store is very odd and un-inviting. A lady named Margaret greeted us, asked what we were shopping for (princess ring) so she pulls out a size 7 tray of the rings. As we’re looking through the rings, we had to ask what the prices were. Each ring we pulled out to ask about, she got on her iPad to check the price for each ring. Weird. I then asked her if that’s how to check the prices by each one individually on her iPad and she said yes. I stated it may take a while going this route. Weird business strategy. We then walked around the store and you can feel all three associates standing there watching your every move. Very silent and unpleasant. As we moved to the next counter over, there was the same tray we were looking at before with all the prices on the rings clear as day. Why she didn’t move me over there to see prices or grab that tray I’m not sure. I can understand if she’s checking prices online to be cheaper, but not a good upselling in-store strategy. She gave off multiple bad vibes that she didn’t want to be there, was to good to be there, or didn’t believe that we were there to actually purchase an item. Lack of customer service skills for sure. Maybe she was having a bad day, but if it were one of my employees, I’d have a coaching session and/or ask if they’d like the rest of the day off in that case because it can’t be good for business. We bought the ring with the protection plan and only after doing so I saw a sign stating if we spent over $145 we would get 25% off. We were never told this even as we were only $20 from that limit, she never tried to upsell. If we go back to complete her ring stack, it will definitely not be at...

I just want to share how much I appreciate the amazing service we received today! I believe the gentleman’s name was Donald. My 17-year-old son and I went in to pick out a birthday gift for his girlfriend — his first “big” purchase for someone special — and he was a bit nervous and anxious about it. I wanted to let him take the lead, and Donald made the entire experience so positive.

He was incredibly patient, never pushy, and explained everything clearly. He showed my son several beautiful options without overwhelming him and gave us plenty of time to make a decision without ever making us feel rushed. He was attentive, polite, and genuinely seemed to care about making this moment a good experience.

Once we picked out the necklace and charm, Donald guided us through the engraving process and then mentioned that because of the purchase amount, my son also qualified for a promotional bracelet. He showed us all the bracelet options and then tray after tray of charms — again, with so much patience and kindness. He kept the conversation light and easy, which really helped my son relax and enjoy the process.

I am beyond impressed with how Donald treated us and how comfortable he made my son feel during what could have been a stressful first-time buying experience. It turned into a special, memorable moment thanks to his...