T-Mobile — Local services in The Colony

My family and I went into the store to purchase a phone for my son. As we approached the door to the store there was a customer that walked in ahead of us, and a customer that walked in right after us. We were greeted right away. The two employees were with customers but the girl, Abagail, stood up and quickly took down names of customers on her tablet to hold their place in line. As we waited for them to help other customers I noticed that the employee, Alex, stood up and looked at the tablet and asked the other employee, Abigail, who is Daniel. She pointed to the person that walked in after our family. Alex greeted the customer by calling him Daniel and the customer told him that he wasn't Daniel. Abigail look at Alex and told him oh sorry that is not him but it's okay just go ahead and help him. My husband and I waited even though we knew that we were suppose to be next. After that customer left, my husband did share that we were suppose to be helped before that customer. Abigail replied and said, I'm sorry that was my mistake. We let it go and waited for her to help the current customer she was helping. After she was through with her customer, her customer told her, "I'm sorry about the customer that was being rude to you." Abigail's reply was, "It's okay." Her reply was completely out of line because we were the ones that waited even though our name was clearly next on her list. When I asked her what the customer said as they were walking out, Abigail said that I can go talk to him if I want to. Alex, the other employee in the store, told me that he can kick me out of the store if I do not calm down First, I did not start shouting or going crazy in the store. I was merely looking for an apology for the way that we were treated. But instead of an apology Alex chose to be more disrespectful and stated that they were understaffed. I completely understood that they were understaffed as soon as we walked into the store. This is why we waited over an hour and a half to be helped without making a big deal. I would have gone to a different store or came back another day if I knew that I was going to be treated like this. This was the first time at that store and it will sure be my last. I definitely will not be recommending it to...

Mixed Experience with T-Mobile – Amazing In-Store Help Saved the Day

I recently attempted to switch to T-Mobile’s internet service and was extremely frustrated with the experience. The customer service over the phone was absolutely terrible—unhelpful, dismissive, and clearly not equipped to resolve my issue. It was so bad that I seriously considered canceling everything and moving on.

However, what saved my entire experience was going into a T-Mobile store, where I was helped by Meliza Gonzalez and Linda Giymah. Both were friendly and professional, but Linda truly went above and beyond. She not only took the time to fully understand the problem, but she also worked diligently to resolve what customer service could not. She showed real care and dedication, and made me feel valued as a customer. Honestly, Linda deserves a medal, a huge hug or her own holiday—because she is the reason I chose to stay with T-Mobile.

T-Mobile corporate: you really need to take a hard look at your remote customer service training and systems. If it weren’t for Linda, I would not be a customer today.

I am giving this 5 stars for Linda and Meliza. I would recommend everyone visit this store so you can receive exceptional care.

I wish I could rate the T-Mobile customer care...

If I could give one particular associate 10 stars I would. I was helped by a young man named Mykkel Marzouchka-Rifal. He went above and beyond for me and my family. My wife has had a Note 3 for eons, and needed a new phone with what she cited as "a good camera." I told Mykkel that I needed a phone for her, but it didn't need to be top of the line, and that I didn't want to spend a lot of money. First he tried to get me on a S8, but that was still more than I wanted to pay. So he went back worked a little magic and then said I got one more phone to choose to from, and I don't know how he did it, but he ended up getting us a free case, wireless charger, screen protector, plus we got the new G7 by LG, we got a reduction on our monthly bill, and free Hulu, I walked out of there paying only 14 dollars and some change. I felt like I hit the lottery. Very grateful for him taking the time to work with us, and look for multiple options. Overall the store is nice, the people are friendly. I have had some bad experiences in the past with sales people there. I also have had some good ones too. Overall I think the store is like a 3 to 4 star, but Mykkel like I said went above and beyond. I would definitely recommend talk to him if you need help or...