Verizon — Local services in The Colony

I purchased a new iphone and paid for it in full. I went into the store today to find out why I could not unlock my phone and had the worst customer service experience. The support specialist that initially helped me talked over me and yelled. He tried to berate me several times and at other times just ignored my questions and didn't even respond. I asked if he has a pin to take my sim card out. Finally, I asked for a managed (I think his name was AJ) and he was extremely apathetic. He didn't really seem to care and had a "stop wasting my time attitude". He didn't do anything at all to help me. His only suggestion was that I should sell my (3 week old) iphone on Ebay and take the loss on it and buy another for the carrier I wanted. He didn't even seem to know Verizon's policies when I asked him some questions.

My Recommendation: Do NOT go to this store. Drive a couple of extra miles further north to the Frisco store. The GM there (Naresh) has superb customer service skills and goes the extra mile to help you. He is very knowledgeable on verizon policies and procedures. I spoke to a couple of there specialists at the Frisco store and they are all hands down better than the employees at the Castle Hills Store.

UPDATE: I recognized the last name of the store specialist in the list of reviews written for this store. It seems this store may have fake reviews written by...

My daughter switched carriers on a Saturday afternoon online and everything said it went through fine. She tried activating the phone later that evening while on WiFi but she was unsuccessful. She spent Saturday evening speaking with different reps via chat and on the phone but no success. On Sunday we went to the Verizon store and was told the port switch showed that it was successful but it maybe delayed a day or so. We were told once her old phone stops working then her new Verizon phone would start working. Fast forward Tuesday morning my daughter comes to me and says neither phone is working. We tried calling but no success and was told she needs a transfer PIN. I returned to The Colony location and we were greeted by Jacob. We explained what was going on and he said he would look into it. He explained if a temporary number would be needed so she has service he would assist her with getting one but it would be last resort. Jacob made one call to Verizon customer service and by the time we left her phone was working. His customer service was amazing. He explained to us the steps they were taking in between him speaking with customer service. I just wanted to share my positive experience and thank Jacob for going above and beyond to assist us. Thank you Jacob we appreciate...

@ Verizon (Owner) is someone truly going to reach out to me, it’s been 3 weeks since your reply, or is this yet another gimmick from Verizon?

I came into the store on 7/17/2023 and spoke with Jacob. I told him I was looking for a wireless wifi box for my work because I travel. So I was told by Jacob that Verizon had a deal going where I could try the wifi box out for 30 days and I would not be charged for the service as long as I returned in within the 30 day period. So I tried the WiFi box out and returned it about a week later because it was too slow for my work applications. As I was returning the WiFi box, I asked Jacob if I needed to pay a restocking fee or any other charges, Jacob said no but that I may receive a bill for $54 but to disregard it since I returned the product within the 30 day period and the system automatically fix itself and that I was good to go. I thanked Jacob and left. I traveled out of state for a few months only to return today to a collection notice from Verizon wireless for $54 with my credit score being decreased by 20 points. This company is practicing in bad faith and left me...