Arhaus — Local services in The Woodlands

In December of 2017 we went to Arhaus in the woodlands mall. We were shopping for a sectional couch and we ended up custom ordering one from them . They told us it would take 6 to 8 weeks. We really did not want to wait that long because we needed the furniture basically at that time, however after talking it over my husband and I decided that a few more weeks would be acceptable because we were very excited about the custom piece.. The sales lady was very sweet and very helpful at that time. We submitted our specifications, measurements, color and all the details of what we wanted in our new sectional. We were assured of the quality of our purchase and we would not be sorry for the 6 to 8 week wait. Well ... 6 weeks , 8 weeks went by still no furniture. We did not say too much at that time. 10 weeks , 11 weeks , 12 weeks , 16 weeks went by not one word, phone call, text or email from Arhaus since we ordered the furniture. My husband called the sales lady , she was unavailable so another lady said she could help him . When he gave her the info she said that they needed to collect the balance. ??( What) We had opened an account with Arhaus in December to purchase the sectional. I have made 6 payments to date so he and I were a bit confused as to why she would say that . When he explained to her we had an account she o ok . She then told my husband that she would have our original sales lady call us . (Really)??!! More than a week I would say . She also said that our order was not put in when it was suppose to be She assumes because of the first of the new year. She told us she was sorry and that it should be here middle of April . NOT GOOD NEWS!! We are at a standstill in getting other pieces for that room , ok nothing we can do at this point. April has come and gone... Still no furniture. I was getting REALLY upset at this point. I called the sales lady once more and informed her that the furniture still was not here and we had not heard from anyone. She told us that they were behind a week . (Really)??!! More than a week I would say . She told me that the furniture would be ready for delivery by the 11th of May and to look for a call to schedule delivery. Guess what ?? The 11th has come and gone!! So here we are 22 weeks , six payments later and no furniture!!! I received a text saying they would deliver on the 25th of May . Not sure what to expect . I guess they will.. I most likely will never buy any custom or furniture from Arhaus again . They have a nice entertainment piece that I like but at this point it is not worth the run around and the wait that I have experienced so far. So I will look elsewhere for the other household items that I have not purchased yet. I do not at this point recommend anyone who is looking for furniture to purchase from Arhaus unless you do not mind a lengthy wait time. I am very disappointed in the way they have handled this matter and for the lack of empathy for our situation. I now have a credit line that I...

I cannot stress enough how terrible my experience with Arhaus has been. In June, my family and I ordered a large amout of moneys worth of furniture, and the entire process has been an absolute nightmare.

Order Placed: We placed our order with high hopes, excited to receive a new couch, coffee table, dining room table, and chairs. Little did we know, this was the beginning of our ordeal.

Multiple Stories and Conflicting Information: From the very start, we received nothing but conflicting stories and false promises. First, we were told that the coffee table had finally arrived but would be shipped with the dining room table, which was supposed to arrive the following week. Ten days later, we hadn't received any updates, so we called back.

Lack of Transparency: To our shock, we were told that the wood for both the coffee table and dining room table was supposedly on a boat heading to California. When we asked about the coffee table that was supposed to be in stock, they had no answers and claimed they didn't have one on hand. As for the promised one-week timeline for the dining room table, they couldn't provide any explanation or assurance. Bafflingly, in a later conversation, we were informed the materials were coming from Mexico.

False Shipping Information: If you check online, you'll see that the tables and chairs we are waiting for currently have a shipping estimate of 5 weeks. This contradicts the promises made to us. It's clear that the information provided by this store is inaccurate and unreliable.

Disappointing Customer Service: Despite our salesperson, Janice, being helpful, the overall experience with the company has been a disaster. Their lack of transparency, inability to keep their promises, and the overall disregard for our frustration is appalling. This is, without a doubt, the worst customer experience I've ever had.

I strongly advise anyone considering shopping at Arhaus to steer clear. Their customer service and reliability are abysmal, and I would hate for anyone else to endure the frustration and disappointment that my family and I have experienced. Save yourself the headache and look elsewhere for your...

I am GREATLY DISAPPOINTED in the POOR customer care and service I have received as a RETURNING Arhaus customer Woodlands, TX location. I ordered a 8k(after taxes, delivery and warranty) back in Nov. 2021 that could not be delivered due to the weight of my purchase and 3rd floor location of my home so I put off the delivery for a year because I loved this dining set so much. Now when I wanted it delivered to a 1st floor parts are missing 1st the tabletop, 2nd delivery the table base is missing so I DECLINED that 2nd delivery and decided to CANCEL the purchase. I go up to the store to discuss the matter only to feel TOTAL DISREGARD as if I was @ FAULT for this FIASCO of a NOT AT ALL INEXPENSIVE PURCHASE/DELIVERY‼️ Now today 1 week later I call up to the Woodlands, TX store of purchase to inquire about the RETURN/REFUND and NOONE had answers or information about MY 8k PURCHASE and told me they CAN’T HELP ME CALL BACK WHEN MY SALESPERSON was AVAILABLE‼️So just speaking hypothetically what IF she didn’t work there anymore⁉️ WHO would TRY TO HELP A RETURN CUSTOMER THEN⁉️ VERY POOR REPRESENTATION and SALESMANSHIP of an BEAUTIFUL and HIGH QUALITY FURNITURE/DECOR STORE. ESPECIALLY because I saw a couple OTHER ITEMS I was INTERESTED IN PURCHASING NOW IN HIGH QUESTION IF THEY DESERVE MY MONEY, TIME and PURCHASE. Take NOTES FROM MATTRESS MACK @ GALLERY FURNITURE in HOUSTON, TX who CONTINUOUSLY SHOW HIS CUSTOMERS APPRECIATION from the TIME YOU WALK INTO THE STORE, DURING and AFTER YOUR PURCHASE even with a VERY UNEXPECTED THANK YOU GIFT from Edible Arrangements. I would just LIKE someone to RESOLVE MY TOTAL PURCHASE REFUND and TAKE RESPONSIBILITY for THE TOTAL PURCHASE MISHAP being THAT IT SEEMS CUSTOMER APPRECIATION and RESPECT IS NOT a FACTOR HERE @ THIS...