PANDORA Jewelry — Local services in The Woodlands

It looks like my previous review was deleted so I'm putting it back along with an update.

I don't have names but I'm working on getting them. On October 4th, I took my pregnant wife to buy a ring she's wanted for awhile. The sales rep was super nice and accommodating – honestly, she couldn't be better and should be the store's manager if not sales lead. She let my wife wear the ring out of the store, gave her a box to take home and the only experience was really pleasant. That's pretty much where the feel good part of the story ends, for now.

On October 8th, just FOUR DAYS later, I took my wife back to the store to get the ring exchanged for a smaller size. We waited about 20-30 minutes before the Sales Lead to come out from the back and help us while a Sales Associate was working with another customer. I stood in the back with my son while my wife went to handle her business. She comes back upset that the lady won't do the exchange simply because my wife didn't have the ring box. We start to walk out of the store when she pulls up the receipt and starts reading the disclaimers. Nowhere in the T&C does it state that returns can only take place if the ring box is present. I said, "Aight, bet. Too easy."

We walk back into the store and I confronted the Sales Lead. She was very contentious and rude towards my wife previously so I wasn't happy. I called her out about the ring box, explaining that my wife was offered the opportunity to wear the ring out of the store and the ring box was an afterthought, after the purchase was completed. The ring itself didn't come in a box. She immediately changes up her story and says, "Well it has to be in the original condition." I'm dumbfounded that she was so stupid to make such a statement. I explained my wife had only had the ring for four days and offered to let her look at the ring and see that it wasn't bent, tarnished or damaged in any way, shape or form. It was in the original condition apart from being worn. She clarifies herself and says, "Well, I can't take it back if it's been worn." Now, this chick is decked out in Pandora earrings, bracelets, charms, etc. So I asked, "when was the last time you bought jewelry you didn't intend on wearing? So what, because all of that's worn if there's any issue, you're just screwed, right? All of that money is down the drain?" She stared at me blankly. I explained to her that I would be much more understanding if my wife had the ring for an extended period of time but for crying out loud it's been FOUR DAYS and we were told that since she is pregnant if it started to feel loose that we could bring it back within 30 days for an exchange. Big thanks...

We recently picked out a charm at this location, and it was boxed and bagged for us at checkout. Later, we opened the box and realized it was empty. We returned to the store immediately and spoke with a different associate, who handed us the box with the charm in it—it had been left out on the counter. We’re pretty sure this was just a mistake, so we weren’t upset about that. However, the lack of any apology or concern was disappointing.

Then we noticed the charm had a small paint defect. We went back once more and this time spoke with the original associate who had initially given us the empty box. She wasn’t apologetic at all—in fact, she seemed irritated that we had returned again.

Sadly, this wasn’t the first time I’ve had a negative experience here. About seven months ago, I was gifted an engraved gold pendant and chain from this store. It had visible microscratches all over it right out of the box. The person who gifted it to me returned to the store and showed photos to an associate, who agreed it was not normal and promised a replacement. But when we returned with the necklace on a different day, another associate told us there was nothing they could do and dismissed the issue by saying this is just how their jewelry looks, since it’s not solid gold.

Honestly, I would understand if some wear and tear caused this—but for a brand new $300 necklace set? That’s unacceptable. And frankly, it felt like we weren’t taken seriously, possibly because we’re younger customers. Regardless of age, we still paid a significant amount and deserve the same respect and quality of service as anyone else.

After two disappointing experiences, it’s clear that poor quality and dismissive service are starting to feel like the standard here. I would sincerely appreciate it if someone from the store reached out to make this right—especially regarding the necklace, which I still believe deserves to...

Jasmine and Alicia were by far the worst sales associates I’ve encountered anywhere in a very long time. Absolutely disgusting attitudes. We will never purchase from The Woodlands Mall location ever again. They do not care about the Pandora clientele and it shows. When we arrived they did not treat me and my wife warmly, Alicia gave us an uncomfortable stare as we shopped until my wife literally pointed her out and said “she keeps staring at us” because she’d had enough, then neither of them attempted to assist us OR at the very least remove their junk from the display counter when we came to look at the jewelry we came for. Just continued their pointless conversation about how the one looks like Jojo Siwa. When my wife gently moved the tray aside so we could shop they seemed to take offense to it. Jasmine in particular snatched the tray off the counter and tried to stare at my wife with a nasty look every time she thought we weren’t looking. Never offered assistance. Alicia finally asked if there was something we were looking for but it was very obvious she was annoyed with our patronage as well. Literally her customer service was a zero and Jasmine’s was in the negatives. I was asked, in a very nasty tone, if we had email. I did as I’ve shopped Pandora for my wife before. It was not until Alicia realized this, my card payment was approved and saw my wife’s bracelet ON HER WRIST did she try to give great customer service. Too. Late. My wife had a very stressful day at work and needed retail therapy for our date night. These two ruined that aspect of our date so much we’ve vowed to NEVER shop that location again. Not to mention they were talking and most of their display jewelry is tarnished. Not a good representation of Pandora. Terrible work ethic and if I were Jojo Siwa, I’d be offended at the physical comparison...