Trudy's Hallmark Shop — Local services in The Woodlands

My husband and I went in this past weekend to do some mother's day shopping. When we walked in we were greeted and asked did we need help. We said no thank you amd proceeded in the store. About being in the store a couple minutes we were approached again asking did we need help finding something...again we said no we were just looking. So my husband and I moved to the card aisle and started looking at cards and about 2 mins later...here comes another lady pretending to shift cards around asking do we need help with anything. Long story short my experience was not pleasant because i feel like we were being racially profiled. My husband and I are black we have tattoos but we were dressed in jeans and shirts. We spent over $100 in the store. I really wanted to leave but needed nice gifts for his mother. I tried to look over it as the ladies doing their job but my husband was uncomfortable and noticed that we were being watched. I hate that in 2020 this is still a thing. We work hard we don't want not...

I went in specifically to buy a card. I had a few dollars left on a gift card from Christmas and wanted to use it so I could get rid of it. Their machines were not reading the strip on my gift card. After a few minutes of trying to swipe it one gal rudely gives me my card back and says “you’ll have to use a different form of payment because your card is no good.” So because your machine can’t read my card it makes it “no good”? I asked how I would be able to get the money left on the card and rudely again was told I’ll have to use it at a different store. WTH? This was a gift card that came from this specific store. I then asked if they could just type in the number on the gift card and was again rudely told “no.” Which is not true because the first time I used the card there the cashier had a hard time with the card reader and had to type in the number. I will not be spending another dime in this store and I will not recommend it to anyone I know. The customer service was...

I went to the Hallmark store in the Woodlands Mall where I was told my gift card had expired or was invalid. I had just used the card at another store so I knew it was valid. Asked the manager if they could use their scanner because that’s what they had to do at the other store. Told me “no”. The card was not valid. Gee-was just trying to use the card so I could get rid of it. Going to let my sister know this is NOT a good birthday present. ...