So, I have shopped at Lane Bryant for years, and I have had many issues.
No one has sized me properly. I have gone in 20 some odd times and gotten sized and resized again and again, and didn't find my actual size until I learned to do it myself. Which was incredibly silly to me.
I have bought over 500 dollars worth of bras trying to find the right one, and ended up making a credit card so I could afford them.
Every bra I have bought has been extremely painful except one.
I bought a single lightly lined balconette bra, with underwire for support, and a gel channel for comfort and wide comfort straps. I had worn this one bra for two years, it was so comfortable, I didn't get deep red marks and forgot I was wearing it, and when it started dying, I went to lane bryant a year ago with hopes of finding another. But, they discontinued it. Now, the only gel channel bras there, don't have underwire, which keeps my breats in place. I wear and H cup, so the underwire is essential so I don't have to constantly part my breats from one another, and tuck them back in the bra when they try to run away. In a full coverage bra no less. And here I am, 3 years later, desperately hoping they recontinued the line, so I could buy a much needed new bra, as the old one has become lose, only to find that, no, they aren't making them.
I have never had a single bra in my life this comfortable, and I honestly feel like sobbing at this point, because I have to choose between being in pain for my 12 hour work shifts, or trying to fix the bra I have cause there is no replacement.
And, for reference, there was only one of these bras in my size there, and I don't typically buy more than one due to thinking it will work, and then not being able to wear it long term.
And my question is, why? I loved it. Others seemed to have loved it. Was there something faulty? Was there a reason? I am desperate. I would buy these constantly. Every color or pattern you made. Please, can anything be done? I can't be the only person to have bought, loved and lossed this type of...
   Read moreI myself work in customer service and understand how things should be. Today I was shown a level disrespect I have never seen in a shop before. I walked into this location to be greeted by a female associate who was on her cell phone. When asked if they carried the item i was looking for, I was laughed at and answered with a tone that was as if I was beneath her. She made fun of the item and said she hasn't seen them in three years and only at store like fred meyer and kohl's. She seem put out by my presence and did not want to deal with me. The other associate was polite and working. The one that greeted me was too busy on her phone and to bothered by my request. Unfortunate and sad. It takes no time and little energy to be polite. Torrid however was very kind to me. That is where I made my purchases today. Deep disappointment indeed. Please do better and show respect and help with ridicule. I only asked for a tank top with...
   Read moreMy 16 year old daughter and I had excellent customer service yesterday at Lane Bryant/Cacique yesterday. Employee Lauren truly listened when we explained our frustrations of shopping elsewhere earlier in the day. She brought my daughter a variety of bras to try on and then kept listening to the feedback we gave her until the perfect one was found! Since they only had a bright pink one with black lace in the store, she went online for us and found colors in the same style and fabric. Lane Bryant then gives you the same sale price as in the store and ships your items to your home for free.
It is so wonderful that Cacique carries bras for plus sized women with a small cup size.
Thank you, Lauren, for such a positive experience for my daughter and me. We left the store feeling satisfied and pleased. YOU...
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