Ann Taylor — Local services in Tysons

Never thought I'd be insulted by a clothing store associate, but there's a first time for everything, I guess. I stepped out of the dressing room to ask a friend about a dress I was trying on and an employee gave me an enthusiastic "NO. No, no, noooooo". She was smiling, so I thought she was kidding and I was waiting for a "sike, buy it" so I laughed along... but she was serious. I literally said, "oh... you're not kidding", and she replied "do you want honesty? Or?". She pointed out the areas that looked unflattering and was not polite about it. I didn't even ask her for her input?? I had a feeling I needed to go a size up, but being told rudely in a dressing room full of people that my belly was too big for the dress was awful. Another associate tried helping out and brought me another dress, but at that point I had changed back into street clothes and left the store in tears. I don't know her name, but she was an older woman with white/grey hair and wore a lot of mascara. Never coming back to this...

I’ve gone to the Tysons Corner, VA location a few times now and up until today I had a wonderful experience. I am not sure if I just went on a bad day or maybe the store was understaffed but I did not have a good experience. Usually I am greeted when I walk in, I passed two associates and neither one greeted or asked if I needed assistance or a fitting room. There was also an associate who appeared to be returning garments to the floor but she looked annoyed that I was in her way browsing. Not once did she acknowledge me or asked if I needed anything. I don’t know if it’s the location, but this store definitely gave snooty vibes and I will not go to that store again. In contrast, I recently visited the store in pentagon city mall and had a wonderful experience. They were attentive and made sure I had a wonderful shopping experience. I think I will go there...

What’s with the costumer service in this store? I’ve work for the brand before and is disappointing to see people not being passionate about the brand or even their work. Had helped from staff on the floor, (maybe manager?) checking out was a different vibe, (awkward silence when I approach as if they were talking about me) was told twice that it was final sale and she even wrote it on my receipt, didn’t ask if I had an Ann Taylor credit card (which I do, opted not to use it) was she having a bad day? 🤔 Maybe, but don’t come to work if that’s the case. As s cashier you’re the last contact the costumer has, and you I want to make them come back. Will not be returning to this...