Design Within Reach — Local services in West Hollywood

I placed an order for a bed on September 18, 2025, with a promised delivery window of October 24–27. When that date came and went with no communication whatsoever, I reached out on October 27 to find out what was going on.

After multiple calls and follow-ups, I was finally told—without any explanation—that my order had been cancelled. No notice, no reason, no apology. It’s now been another week, and I still have no explanation, no resolution, and no idea if my order will ever be fulfilled.

For a company that positions itself as a leader in modern design and “premium service,” this has been a complete failure in communication, accountability, and customer care. I expected better from Design Within Reach, but this experience has been anything but...

Called the DWR service line earlier today to edit an order. I don’t usually write reviews, but the person I called was shockingly rude and condescending about some simple but important questions I was asking. Absolutely terrible service. It’s a shame because they do have a nice collection. A good collection ruined by their terrible, incompetent customer service. Won’t be...

Amazing service and help. I worked with John Pugsley and he was amazing. He showed me different options of office chairs and was patient enough to work with me on how to make chair adjustments on three different occasions (once after receiving the product). It's also great that my chair was mailed fully assembled. Customer service was...