RH West Hollywood | The Gallery on Melrose Avenue — Local services in West Hollywood

The store is beautiful. Our original salesperson (Zac) was very helpful. We like the merchandise we've received so far. Delivery has been a nightmare. Here are the highlights of the last 4 months of trying to get two beds delivered. The beds we ordered in February have still not arrived (the many towels and bedding accessories arrived on time). The first time delivery was scheduled, the truck broke down. They were to deliver a few days later, but lost parts from both beds. By combining parts from both beds they made one (rails did not match color of the bed) and said two new beds were ordered. A loaner bed was arranged for the missing bed. I received a call from the delivery guys saying they were in front of my house with the loaner bed. Of course they were at my billing address in LA, not the delivery address in Palm Springs. They said they would call when coming to Palm Springs. No one ever called. As I was leaving my house to go to a concert, I saw a truck turning onto the street. I turned around and it was the RH delivery. I told them I didn't have time to wait and they called into see about reschedule. 5 days later was next available. The guys said they could set up the bed quickly, so I impatiently waited. I received a call today to arrange delivery of one of the reordered beds. When I asked about the second bed, the delivery people said I would need to call RH. I called RH customer service and was told there was no second bed ordered. She ordered it for me today and expects delivery approximately the third week of Aug. No one at RH will rush anything to accommodate an increasingly unhappy customer. We have received $600 in store gift cards before this latest fiasco, but today has pushed me past my point of being understanding. There is no excuse for such incompetence at seemingly every level of this process. I just tried calling the store in West Hollywood twice, but the phone is never answered. Hopefully in Aug I can update this review...

Wow!! I’ve been to Two RH locations and never have I had such an horrible experience as I did today! Before I even came here I seen from Instagram that people (now that I look back, mostly white people) were taking pics here on their iPhone and posted it on their Instagram. So I’m building my platform so I figured this would be a cool place to get some pics in.. ESPECIALLY since I’ve been to two other locations and they were fine with me taking pictures just as long as they were not on a professional camera. We were told that we could not take pics period. I asked if they have that rule written down somewhere because I’ve never heard of this rule from this company ESPECIALLY since there is proof that other people have been taking pics here… the lady then goes to follow us to make sure we leave. I called corporate because that is ridiculous!! It was the attitude and rudeness for me. I NEVER pull the race card but I really felt racially profiled for the first time today!! I’ll NEVER come back to this location. I will not fault all RH locations because as I said I’ve been to one in Dallas and Nashville and never been treated as I did at the LA location. I hope to speak with someone at corporate because I will not...

The staff that i’ve dealt with were nice people, BUT, it is absolutely impossible to get anything done.

I’ve been trying to get designs finalized and items ordered for literally months now. Months!

Between them being too busy and waiting days and days for responses, then they’re on vacation, or it’s their days off , then you call in to see if someone else can help, they forward you to a voicemail that says no one can take your call and hangs up….

You give up for the day… Finally you get someone or your original rep gets back to you days later … days and days again to get design info… receive design, its all for items they don’t have in stock and are 3 months out when you were specific in saying you need furniture asap ….. finally you find something they, but the verbal price was misquoted to you, the formal quote is twice what you were told…

Back to the drawing board to start the process all over again… IMPOSSIBLE

I’ve spent $15k on a few little items and there’s just no way I can see continuing...