Blaue Bar — Restaurant in Vienna

What started out as a lovely evening ended in a huge disappointment. My friend and I joined 3 other friends around 7.30pm at the blue bar for a drink. Amongst these friends was a couple who comes to the blue bar on a regular base and consumes very well. We sat at the bar since all the tables were occupied or reserved. Around 8.30pm the bartender offered us two tables which we gratefully accepted since some of us were eating as well and another friend joined. Around 9.15pm the bar was almost empty except for our tables and another table to our left. There also seemed to be a shift change and another waiter arrived, who knows the couple very well. He mentioned that Anna Netrebko was performing at the State opera, and they’d expect the bar to get very crowded around 10pm. We ordered another bottle of champaign, the 4th bottle by that time. The waiter returned without our bottle telling us we would have to move to another room in the back if we wanted to have another champaign since all the tables in the blue bar were reserved from 10pm. We were disappointed and felt insulted, so we asked for the check. Another waiter came and I asked him why no one had told us before we sat down at the table and started ordering bottle after bottle that we would have to leave around 10pm. His answer was literally that since we arrived at 6pm (which is not correct, our friends arrived at 7pm) they thought we’d be gone by 10pm. I don’t have to explain how wrong his reply was on all levels. Whatever the reasons, there is no way you can treat your customers like this, there is a better way to handle it, especially in one of Vienna’s...

The drinks and atmosphere were perfection and would have been awarded 5 stars for that alone.... but I wish I could give this place 10 stars for hospitality.

My friends and I were traveling to Vienna for the Taylor Swift shows. We stopped into Blaue bar on Wednesday night (August 7) around 10pm. As we sat down and were served some water, our server comes up to us and says, "are you here for the concert? I am so sorry girls but it has been canceled." We thought he was joking but in the most empathetic, earnest way, he said he was serious and told us to check the news. He took our drink order and came back with complementary champagne as our table and the rest of the patrons started frantically checking our phones.

Jacob (Jakob?) went above and beyond to create an intimate and safe space for all of the swifties/fans that night. He and the other bartender served us lots of champagne, allowed another table to connect their bluetooth speaker to play her songs, and let us be with each other and feel whatever we needed to feel. Other hotel workers kept coming by to close the doors for the bar area and Jacob kept reopening the doors. You could tell he was genuinely sad for us and with us. Jacob was the hero we needed that night. One million stars. Will be back - to Vienna...

Lovely, cosy decor suitable for dates or drinks before dinner. The staff is friendly and ready to serve your needs! Cocktails are amazing! The waiter suggested that we can keep the reseved table only if we order cocktails (a bit arrogant and presumptiuos. I mean why can't we order whatever we wish from the menu?!) Skip the famous (?!) Sachertorte since it is at most average (chocolate frosting has no taste, the filling and dough is hard and unfulfilling! I have eaten better mass produced wrapped cackes than this...