Baskin Robbins — Restaurant in Harrison Hot Springs

My girlfriend and I visited this particular Baskin Robbins after being referred there by Rocky Mountain staff after they said their ice cream machine won’t be on until the next month.

Upon our arrival to Baskin Robbins, we were greeted by a very nice lady who assured us that a server will be with us as they were busy at the moment.

She returns with a ‘not-so’-gentle man who was the one to serve us the ice cream.

We ordered waffle cones with two flavours and while he was scooping out the next flavour for the first waffle cone, the first scoop he placed ended up falling on the counter which he placed back on after scooping up the second flavour..

I guess he didn’t think that was a problem and proceeded to hand the cone to us with the fallen scoop of ice cream. We brought up how one of the scoops fell on the counter and he still used it for my girlfriend’s cone when he “reassured” us that they “use bleach for the counters all the time”; (mind you he was leaning on the counter while getting the scoop that ended up falling).

We decided to leave when he offered to get another scoop but didn’t replace the “clean” scoop which had already been contaminated by the fallen scoop of ice cream.

This guy continued to mutter when we were walking away about how he could replace the whole thing but the principle is that he didn’t and thought it was okay.. I truly wonder if this guy even washes his hands often enough to be considered clean to work in the food industry.

Again, the lady which reassured us was very nice and the two stars for service is all for you. The BALD GUY WITH GLASSES AND DRESS SHIRT, AND A CONDESCENDING GRIN i am only calling you out man. Your actions were very...

Today, August 3, 2025, I visited the Baskin-Robbins location in Harrison Hot Springs with my 3-year-old son. While waiting in line to order, I experienced one of the most disrespectful and humiliating customer service encounters I’ve ever had.

A young blond male employee (around 18–20 years old) completely ignored me and instead went directly to two white women who were standing behind me in line. When I calmly informed him that I was next, he continued to ignore me, refused to make eye contact, and laughed at me with the women behind me in a way that felt intentionally dismissive and deeply disrespectful. I told him I wanted to speak to the manager, but he didn’t respond.

It was clear from his behavior that I was being treated this way because I am not white. This was not just bad service — it felt personal, targeted, and racist.

I only placed an order because of my son, who was looking forward to the ice cream. Another staff member finally helped me, but the damage was already done. We drove all the way from West Vancouver to enjoy our long weekend, and instead, this staff member’s behavior ruined the experience for us.

This was a deeply upsetting experience, and I strongly urge Baskin-Robbins to review the conduct of their staff at this location. No one — regardless of their background — should be treated this way. I would not recommend this branch to anyone who values dignity and...

“Absolutely love this Baskin-Robbins location! The ice cream was fresh, creamy, and packed with flavor. The staff was friendly and patient as we picked our favorite flavors — which wasn’t easy with so many delicious options! From cups to cones, everything was served perfectly, and the little touches like the pink spoons made it feel nostalgic and fun. Highly recommend for a sweet treat on...