The Falls Deli — Restaurant in Niagara Falls

Falls Deli & Fallsview Casino, Niagara Falls, Ontario – A Savage Journey to the Heart of Culinary Simplicity

Arriving here is like stumbling onto a well-hidden mirage amid the neon-lit fever dreams of Niagara Falls, where the lure of table games and overpriced cocktails usually spell a quick descent into madness. But not here. No, at Falls Deli, they’ve mastered an ancient recipe for satisfaction: serve great food, and do it simply. Nothing fancy, nothing pretentious. Just honest, gut-level perfection.

From the moment we stepped in, greeted by a host whose kindness could have easily landed them in another line of work, we knew we were in for something beyond the usual casino eats. Within seconds, we were shepherded to a table with a view that would turn Hemingway lyrical – the roaring falls glimmering in the distance, a reminder that nature's majesty is just a few steps from man's casino excess.

Enter our server – a punctual apparition with a notepad and a knack for reading minds. Drinks were taken and burgers were ordered with ruthless efficiency. Three of us went in for the prime rib burgers, and as they made their grand approach, the scent alone promised something almost holy. Massive and glistening, they were the kind of burgers you remember – juicy, monumental, perfect enough to make you question every other burger you've ever had.

But it was the Montreal smoked meat sandwich that got me – a towering stack of juicy, smoke-imbued meat layered between fresh bread that was soft and warm, like a hug in carbohydrate form. You could tell this wasn’t some stale disaster pulled out of a cold case in the back. No, this was hand-crafted, treated with reverence – a love letter to the sandwich arts. Each bite sang with smokiness and salt, backed by that rare bread that complements rather than competes.

Between the superb service, the falls view that frames every bite with grandeur, and food that speaks to the soul of a weary traveler, Falls Deli is a beacon. I’d call it a hidden gem if that didn’t sound so cliché, but maybe it’s that and something more – a final refuge for those who crave something genuinely good, uncomplicated, and comforting amid the flashing lights and slot-machine frenzy....

Absolutely gross! I ordered a ham and swiss cheese croissant and I almost finished most if it and only to find a small black curly hair on the cheese. We had told 2 different waitresses. Then we went to the front cashier and mentioned it to her and she told her manager which at that point the manager came over and approached and stated " you ate almost the whole thing and plus you didn't show us" We told her that we mentioned it to 2 different waitresses and the waitresses just took the plate away like they were trying to cover it up! So the manager kept stating that we should have showed them. Like absolutely ridiculous. And what really bothers me is that the manager did not even apologize. And just approaches by saying that I ate the whole thing and I didn't show them the hair. This manager thinks I'm so stupid and trying to insult my intelligence like she doesn't think that I don't know what she's was trying to get at. She basically stated that because she thinks we are trying to get away with a free meal when that is absolute stupidity , because I have a points card and the meal was free anyways so I really don't know where she was going with this? What pitiful manager. What would I get out of lying about a hair being in my food if the meal was free anyways? To conclude this review at the end of the day we were trying to be discrete about it and the manager didn't even listen to the complaint and her or neither the cashier apologized. She basically just said you're not letting me talk when she already said what she had to say. So I don't know what else she wanted to say on top of that. All she had to say is i'm sorry for what happened and what can we do for a resolution? She just approached us with attitude and no apology! No wonder this place doesn't have a...

Up to the last bite and prior to paying, service level was top notch & food was amazing but until this lady named Rachelle, came to my table and processed the bill. She was very loud and coming on too strong and when asked about the charges on the fries ($19 Hamburger does not come with Fries or no side??) she goes, that's not my problem that you didn't know about the charges, I am just going through the payment and you should complain to the server and it was the servers fault. And she moved onto putting the tip on the machine as I don't know how to so I asked to give me the machine and she goes most of people don't know how. Her attitude toward things throw off whole positive experience to negative experience. And at the end, she goes, I can bring a supervisor if you don't like my service????

Wow...

First meal prior to enjoying the entertainment but end up ruined from our almost 2 hour trip to Niagara...