Very poor and unprofessional service and management. Average to bad tasting food. My wife and I ordered 4 empanadas and they were still frozen in the inside. While I can’t say this for certain, I am almost positive they were store-bought frozen empanadas due to the similarity in size and blend taste. When we told the waitress about it, she took back the 2 empanadas we hadn’t cut open and told us they would re-fry them, while they left the other 2 frozen ones on the table. I was a bit shocked then, but I was even more surprised when they brought back the same 2 empanadas (this time cooked through), even though we had ordered 4. At least they did not charge us for them and apologized. We also ordered pizza. Very poor quality, blend dough, and too many ingredients - the kind of pizza any of us with average cooking skills can make at home. The ingredients themselves were not bad. Vegetables and meat tasted the way they are supposed to. Nothing like the pictures they have on the wall though. Last but not least, even though our bill clearly stated we owed 32,000 pesos (kind of overpriced for just one medium pizza), they charged us 35,000 pesos. I asked the manager about the extra charge and he literally said “it’s for the tip”, so I said nicely “okay, that is fine” (as some places, especially in Cartagena, include a mandatory tip). But then the manager said “it is voluntary though”. Then why assume I want to tip when my experience was clearly poor?! Obviously I told them to keep the extra 3,000 pesos because they wanted the tip THAT bad. But this was the tip of the iceberg - avoid this place. Do not be fooled by the photos on their walls and the fact that it may be surprisingly full due to the location and decor. The high number of 1-2 star reviews are there for a reason. The two stars are due to the nice decoration and location. It is definitely a nice place to sit down and eat.