Black Rock Restaurant — Restaurant in Municipality of Thira

Let me start by saying that Santorini is a beautiful city, but it is a challenge when you're visiting with any kind of accessibility needs (nothing to be done there, expect be aware of this when you're visiting). Unfortunately I was in an accident on day 2 of our holiday and ended up in a boot and on crutches so the city itself was a challenge. Luckily, (nearly) everyone was so accommodating and helpful and friendly in Santorini and there were offers in most places we went to to give me a hand and for the most part I was able to enjoy the holiday unaffected. This was not the case in Black Rock restaurant.

We had booked this restaurant for our last night in Greece and were really looking forward to it. We were looking forward to a high end meal and were planning on splashing out for our last night. I was aware there were some steps involved in visiting but I'd been to nearby Ombra the previous night and whilst it was challenging, it was doable and we presumed Black Rock would be the same as there is no flag anywhere on their website/on open table that you need full mobility to access this restaurant. If we had been flagged this anywhere we would not have confirmed our booking and would have cancelled in advance.

We showed up on the night and saw some steps (grand, still doable) but when we got about halfway down they got really narrow, steep and there were no handrails. We soon realised that it was going to be impossible for me to get down, at least without breaking my neck. So, as there were no staff around, I called the restaurant (whilst still sitting on their steps) to explain the situation. The person on the phone, whilst they did not offer any assistance in terms of getting down, was understanding and did say that they would speak to the manager and sort the cancellation fee. So we left based on this.

Fast forward to 5 days later and €100 has been taken from my account. I understand cancellation policies are there to protect revenue for the restaurant, but this was a very unique circumstance and I am very upset that there has been no flexibility or compassion here, and that this was not even flagged when we were sitting outside the restaurant. I have also emailed them twice this week with no response at all. Even if only half of this was taken I would have understood, but to take a full €100 is frankly not what I would expect from a higher end restaurant, and in such a busy place.

I think they should be adequately warning people that it is not accessible unless you have full mobility, or at least be understanding when people arrive with reduced mobility (e.g. me on crutches) and ring up and either help them down the steps or waive (or at least reduce) the cancellation fee. This has left a sour taste in our mouth in what was otherwise a wonderful trip filled with the most friendly, compassionate and helpful people.

Update [As I cannot reply to the owner's response below]

They are clearly thinking of a different customer as I called literally 15 minutes befor the booking as I was on the steps (which I flagged to the person on the call) and was told that they would speak to the manager about the cancellation fee, and no offer was made of assistance. I have also emailed 3 times over the past 2 weeks already with no response (before I posted...

I worked at this hotel and I have to publicly tell it like it is. The image it presents to the outside world is completely false and based on the mockery, sloppiness and fear that the management cultivates in the staff. Management is incompetent, absent and dangerously indifferent. Instead of supporting employees, it fuels an internal war, creating "cliques", sowing suspicion and constantly covering up problems; "management" is reduced to snitching and who will blame the other guy. No organization, no ethics, no competence. The premises are dirty, neglected and full of cockroaches. Cleanliness is only done when it comes to passing inspection; the reality behind the facade is a disgrace. The working climate is getting worse every day. There is a complete lack of respect and cooperation, and the psychological wear and tear is daily. New employees don't have time to get established,they leave within days or weeks. Those who stay, do so either because they have no other choice, or because they are part of the "select" group who look the other way and benefit.Comments are ignored or accompanied by sarcasm. And for tips, the mockery is at its peak. Customers give, but the staff almost never see anything. Excuses like "the system got stuck", "selective distribution was done", "we'll share it out in the end" are permanent. Transparency is zero, and injustice is a daily reality. Working here is not just a bad experience; it is a humiliation. It is a degradation of your personality, your dignity, and your boundaries. To be a customer here is to pay for a facade, unwittingly building on the exploitation, injustice and devaluation that staff experience. It's not a difficult job; it's a rotten, toxic system that survives because employees are afraid to speak up. I sign my name and openly state that anyone who wants more details can seek me out. I am not doing this out of revenge - I am doing it to warn. Those who "settled" did so because they were in the right company or because they were too inexperienced to understand what they were getting themselves into. The rest of us deserve better. Stay away from this hotel - as employees and...

A Memorable Dining Experience at Santorini Black Rock Restaurant Dining at Santorini Black Rock Restaurant was nothing short of extraordinary. In one of the most breathtaking locations on the island, this high-end restaurant offers panoramic views that perfectly complement its exquisite culinary offerings. From start to finish, our experience was a masterclass in fine dining with heart. The ambiance strikes a beautiful balance between sophistication and warmth. The moment we arrived, we were greeted with genuine smiles and an inviting energy that immediately made us feel welcome. The staff at Black Rock go above and beyond—not just in service, but in creating a truly personal, welcoming environment that sets the tone for an unforgettable evening. The food was absolutely phenomenal. A refined, creative take on Greek cuisine, each dish was as visually stunning as it was flavourful. From perfectly grilled fish and delicate starters, every bite told a story of culinary expertise and cultural pride. The chef’s attention to detail and passion for Greek flavors shine through in every plate. What truly makes Santorini Black Rock Restaurant stand out is its ability to deliver a world-class dining experience without ever feeling overly formal. It’s elegant, yes—but also intimate, and deeply connected to its setting and roots. If you're looking for a fine dining experience that combines incredible views, impeccable food, and heartfelt hospitality, this place is...