Sin Seh Kai Artisan Bakery — Restaurant in George Town

We just had our breakfast over here. It was a very bad experience for us. 9 of us gather here despite having our breakfast also celebrate birthday for 1 of our group member. We do not know that they serve cakes so we bring our cake. A lady came n told us we were only allowed to take photo but not allowed to eat our cake in the cafe because they also serve cake but in pc not in a whole cake unless we order earlier . After our breakfast we proceed for cake cutting. After cake cutting, we tot to cut out each of us a small pc. Our cake was put in tissue. we tot since already cut in pc for each of us must it well just eat it. The whole process not more than 5 minutes. Suddenly the lady came over again n talk loudly to us " hey I told u all already u r not allow to eat here". Come on, each of us just carry a small pc n just "soon bian" eat it. Why need so strict? Rules is set by human, n it should be flexible. U can tell us: next time Don bring cakes over, we still can accept cause we totally do not know that they strictly not allow. .. and since we were here n it's for a happy celebration... pls don't just spoilt the environment.

To me, the breakfast was not taste good. So so only. Price also not reasonable for this kind of food n environment. I can find other cage which serve more healthy n delicious breakfast n price more cheaper than here. The environment of the cafe was also so so only. N the service of the staff.. . Speechless.. fyi, our total spending rm155.

9 of us will not...

Advice to new customer! If you looking for chill and relaxing breakfast, this place is strongly NOT recommended!!!

Today about 11am,I experienced the worst dining experience ever. When I just walked up from my sit and queuing for another new order to continue the dining. The staff asking whether they can them help to clean up for my table first while my pregnant wife sitting at there with our drink is still full on the table.

After the cleaning,the staff was straight plan to give the table out to another customer without asking our permission. My pregnant wife stopped them and explained that the seat is occupied and we are still continue dining with new order. However,the staff still insisted that that other new customer food is ready and without available seat. I feel disrespected because they are trying to chase us out.

I quit the new order and left the restaurant with full of...

Overall. Poor experience for the service. I had a disappointing experience at Sin Sei Kai Artisan Bakery at today. As a first-time visitor to Penang from Singapore, my party and I were uncertain about the ordering process and sought clarification from one of your young Chinese waitresses, identifiable by her blush pink t-shirt, short hair, and glasses. Her dismissive attitude and lack of helpfulness were off-putting, making us feel unwelcome.

I urge your bakery to take this feedback seriously and implement measures to improve the quality of service at your bakery. Improving customer service and ensuring staff understand their job responsibilities is essential.

The dismissive behavior displayed by your staff member reflects poorly on your establishment and discourages potential patrons from returning or recommending your place...