Jack's Café — Restaurant in Distrito de Cusco

Overrated. For the reviews, we thought this was going to be an amazing place but it was a disappointment. We came really early since the locals told us is usually busy, and the waitress was very dry. Not good morning and rushing us into order. When I asked what came with the scrambled eggs with mushrooms and bacon (referring to sides like potatoes or bread) she looked at me like I was stupid and said “that’s what comes with it scramble eggs, mushrooms and bacon” with a “duh” attitude. She was definitely a little rude compared with the extremely nice, lovely staff in many other restaurants in Cusco. I ordered the scrambled eggs with mushrooms and bacon to be very surprised that the mushrooms and bacon are not scrambled in the eggs but instead are placed in the side. Not big deal. Flavors were average. My fiancé asked for the pancakes which he couldn’t even finish. The pancakes where thick and grainy, like if you were eating an uncooked bread. Definitely I wouldn’t recommend this place to anyone. To the owner: I heard from locals you are a nice guy, but your staff attitude is definitely not so nice. Maybe is the fact you guys are busy and they feel they don’t need to try hard. Staff attitude...

We got there yesterday and service + food were pretty average until we found not just one, but two long pieces of human hair inside our sandwhich. We complained and and all Jacks’ staff did was taking the plate away and not even giving us a single apologize. After 15 minutes of waiting and being completely ignored we called the staff and before we could even ask about the mistake we were told the sandwich was not being charged and they left. All of a sudden and before we could even process such bad moment they showed up with the bill, while we were still eating the cake and coffee we had order besides that sandwich! Finally they excused and said that foreigners/tourist like to have a “fast” service, then, we expressed our thoughts and how disappointed we felt but got not empathy from their end. We have being going to Jacks for over 10 years and it seems they renewed not for better but for worse. It felt not just as mistake from their staff but it rather felt as act of segregation of local fellows. We have definitely had a...

Omg this place was a BIG disappointment! I ordered a hot chocolate, really looking forward to have a great Cacao, since Peru, specially Cusco, has one of the best cacao varieties in the world. The hot chocolate I ordered was made from cocoa powder ( not even cacao), super sugary, with processes cow milk. I couldn’t believe it. BIG NO!

Don’t get fooled by the vegan/ gluten free option, I don’t believe they really care the freshness of the food.

One last thing is the sign for not using laptops. What??!! I needed to laugh at it. This space is so anti-community, it’s not welcoming at all!!! Where is the real care for visitors, nowadays we all use laptops, tablets specially travellers, and so many digital nomads now in the world that work from everywhere. That is the future, and this place even though it’s beautiful space, doesn’t seem to understand.

Go to Fortunata Cafe or Three Monkey Cafe, both beautiful spaces with great fresh coffee with good food and both of them have a...