The Rose Tree Restaurant — Restaurant in Cotswold District

My boyfriend and I were there yesterday. We spent quite a bit of time walking around the area, trying to find places that were still serving breakfast, but had missed the breakfast service at most places. We decided to go to this restaurant. There was a ham, egg and chips option on the menu, so I asked if I could please have fish instead of the ham. The waitress was not very welcoming and had a bit of an attitude when I asked for fish instead, sarcastically saying it's more like fish and chips with egg on the side, which is fair to say, but it wasn't necessary to make a sarcastic remark about the request I made. I didn't know until after we had left, that the man who we believed to be the manager, rolled his eyes when I made the request. My boyfriend saw it. Before my boyfriend had a chance to eat, he received a call from his solicitor and had to excuse himself as there was no cellphone reception in the restaurant. I was near enough done with my meal and my boyfriend was still outside on the call, so I kindly asked if I could please have the meal to take away. The same waitress who initially served us appeared to have an issue with this too. I apologized, explaining the situation and said I'll give it another 10-15 minutes. She said she would, in the interim, ask if it's alright. I asked if i could please settle the bill as well. She brought me the bill and didn't return after that. The same person who we believe may have been the manager, walked by and asked if i wanted my boyfriends meal to take away. I said I'll give it another five minutes, but would like to settle the bill. He then brought me another bill, but the amounts were different. He was nice towards the end to be fair and I gave a tip, but do just feel that if you're going to serve the public, just be nice to people and if you aren't able to accommodate someone, say so politely. Being sarcastic and unkind isn't necessary. It was our first visit to The Cotswolds. A birthday gift from my boyfriend to me and this was an experience that put a bit of a damper on our last day there. Without people choosing to be on the receiving end of the service restaurants have on offer, there would be no restaurant. No service to offer. No profit to benefit from, however big or small. Ironically enough, the expression "don't bite the hand that feeds you" comes to mind. Just be nice, because people will always remember how they were made to feel and that is almost just as important to your reputation and survival as a restaurant, as the quality, presentation and prices of the food and drink...

A Charming Visit to The Rose Tree, Bourton-on-the-Water My party of five had a lovely meal today at The Rose Tree Restaurant in Bourton-on-the-Water. As expected for a Saturday, the restaurant was bustling, creating a lively atmosphere. The food was very good, with each dish showcasing quality ingredients and careful preparation. Similarly, the service was good overall, with the team working hard to keep up with the busy pace. One minor point was that the host, perhaps due to the sheer volume of guests and the venue seeming understaffed, felt it necessary to assist with waiting tables. While his willingness to help was evident, it did mean a slightly longer wait for guests to be seated. From my perspective, the host is the crucial first point of contact, setting the tone for the entire dining experience. They should ideally remain at their post, ready to greet and seat until the rush subsides, or at least until the last booked guests have arrived or the place quietens down to a steady enough pace. This ensures a smoother and more welcoming arrival for all guests. There was also a moment where the host struggled to describe the contents of a particular dish; he didn't seem to know what was in it, which meant he couldn't adequately describe it. A thorough knowledge of the menu is really essential for a host, as guests often rely on their expertise for recommendations and clarifications. Knowing the menu by heart allows them to confidently answer questions and enhance the guest's choices, rather than leaving them waiting or uncertain. Finally, a joke made by the host about me not having to look at his bottom as we ascended the stairs to our table felt a little over-familiar for a first impression. While not malicious, professionalism in hospitality usually calls for a certain level of respectful distance, especially when meeting guests for the first time. It can make a guest feel uncomfortable rather than welcomed. Despite these small observations, we thoroughly enjoyed our visit to The Rose Tree. The quality of the food and the efforts of the staff made for a very pleasant...

Avoid this place. I stood outside next to the entrance door as instructed by the sign ‘Please wait here to be seated’ after standing there for 5 minutes in the rain and numerous members of staff just walking past, I decided to go and speak to someone inside. The member of staff seemed very unhelpful and said just wait outside and someone will come to you. After another couple of minutes I managed to get the attention of a member of staff and explained everything and that we would like some menus, my partner had gone at sat down at a table to keep dry as it was raining. The member of staff said she would have some sent over.

The female member of staff who was supposed to be seating everyone and brining the menus appeared at the table and immediately was extremely rude. No hello or greeting in any way, just ‘You need to wait or you won’t get any food’ shocked by this greeting I explained the events and she replied ‘ yes I know, I saw you standing there but unless I seat you you won’t get any food. Just so you know how this works’

I wouldn’t expect anyone to be standing in the rain for nearly 10mins waiting to be seated, especially when you just been informed that you had been seen standing there but yet just been left. At this point me and my partner got up and left to eat somewhere else. If I could rate zero...