Ninja Ramen — Restaurant in Arlington

1/19/2025 Dinner time

We’ve been loyal customers, visiting this restaurant at least once a month, but unfortunately, this visit was a disappointment.

We arrived at around 7:30 PM as a party of four, including our toddler. We requested a booth, understanding that it might take a while. The hostess informed us the wait might be over an hour, which we were fine with. However, she didn’t take my phone number (as is usually the case) and told us to wait at the bench. I noticed she was writing down other customers’ numbers but skipped ours entirely.

When we were finally seated, it wasn’t at a booth as we had requested but at a table instead. We didn’t say anything since our toddler was already hungry, and we understood it was a busy night.

While waiting for our orders to be taken, I noticed a booth had opened up. My husband, carrying our toddler, politely asked the hostess if we could move to the booth. She refused, citing the waitlist. However, the bench was empty, and no one appeared to be waiting.

When our waiter came to take our order, I asked again about moving to the booth. He said he’d check with the hostess. Once again, she claimed there were others waiting for booths, but no one was visibly waiting (and she wasn’t taking down numbers for the waitlist, so who exactly was waiting?). Meanwhile, the booth had been sitting empty for over 10 minutes.

Frustrated, I requested to speak with the manager. During this exchange, the staff appeared unsure who the manager was, adding to the confusion. Eventually, one of the male waiters stepped forward and allowed us to move to the booth without hesitation.

Once we moved to the booth, the service didn’t improve. When our food was brought out, it was placed on the table with little care, and the staff didn’t acknowledge us.

To make matters worse, we saw another party request a booth shortly after being seated at a table, and the hostess accommodated them without question. This left us feeling discriminated against, and my heart breaks for my toddler, who wasn’t accommodated despite our reasonable request.

We’re typically not ones to complain, but even my mother, who rarely voices dissatisfaction, was disappointed with the service last night.

FEEDBACK: I understand it was a busy evening, but the lack of organization, communication, and consideration was unacceptable. The hostess’s handling of requests and her inconsistent behavior are areas that need immediate improvement.

Management, please:

Train staff to take preferences into account, especially for families with young children. Ensure consistency and fairness when accommodating guests. Address staff behavior during busy times to maintain professionalism and customer satisfaction.

I’d like to share more details and discuss this further. Could you please provide a contact number or email? I genuinely hope these issues are addressed to ensure no other family has an...

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