Sonic Drive-In — Restaurant in Arlington

I drove to the sonic near my home and at 5:34pm I ordered a medium fry with a route forty four cup of ice in my app. My order was supposed to be ready and at my car by 5:40pm but never came. At 5:58pm I still had not received my order so I called the store and no one answered the phone. When I called a second time a lady answered after the third ring. I told her what stall I was in and that I had been waiting for over 15 minutes for my order and it had not came yet. She asked me the separate times what my stall number was and by the third time I told her ma'am for the third time my stall is 25. She hung up on me and after another five minutes she brought my order out to me. When I drove off I opened my bag only to find my fries were lukewarm and greasy. This was extremely frustrating to me because I had a very small and easy order that should not have taken that long to make especially when I'm seeing other vehicles come in after me and leave before me with their orders. I didn't feel like wasting more gas to go back so I just toss the fries into the trash because I refused to eat them that way. This kind of service is absolutely unacceptable and yes I am an...

Ordered using the app. Arrived on time. Took 20 minutes just to get my call light answered! After another 10-15 minutes watching multiple cars get their orders, we pulled the car hop to the car to ask. Was told they were the only car hop and we had a lot of drink orders…. We had two drinks and an ice cream. Brought our drinks to us and asked what the ice cream was. Well I ordered a blast and customized it. The frozen lemonade was no longer frozen. The iced coffee doesn’t have my special add ins and is so watered down it’s like water coffee(I asked for light ice). It was also several inches from the rim. He remade my ice cream bc he said it was soup. I showed him the order and asked if he needed a ss of it and he said he’d remember….. nope. Definitely not what I ordered. All in all we were almost an hour into the ordeal and left super disappointed. Used to if you had a wait like that, they’d give out a drink token or something. It was busy as we were leaving. However when we first arrived there were 5-7 cars in the parking lot. One car hop or not, the wait time does not justify what we went through. Our order was clearly ready for a while just...

I’m not a person to be a Karen and write nasty reviews on a restaurant but this person on the headset was extremely rude to me. When I first pulled up I told them i have a coupon for a free burrito because they were closed when I tried to order yesterday. She said, I’m having trouble hearing you, so naturally I repeated myself a bit louder. She said Alright sir! I’ll be right out. I told her it’s Mam and she said nothing. I wanted to order more food but she cut me off, didn’t ask me if I wanted anything else or anything. Well the server came out to my car and she was super sweet and I told her about what happened and she offered to talk to a manager for me. I was like, Is that woman the manager and she said yes, she’s the only one here. I said well I was gonna order more food but I’d rather take my business else where and she said she doesn’t blame me and that she’s only here for the money. I’m a server myself and no one deserves this type of treatment. I would not recommend anyone go to the sonic on Lamar they are extremely unprofessional and rude and need...