The Spaghetti Warehouse — Restaurant in Columbus

Visited about 630 Saturday 12/3. I understand it was opening weekend but the visit was not good. The highlight was we were quoted an hour to wait and only waited 20 minutes. The hostess staff were very nice and welcoming. After that it was all down hill. I’ve been to the one in Akron and in Dayton always great food and service. Long story short , we were sat , 3 other tables sat after us , all 3 were waited on and payed their bill and left before we even received our dinners. The young man running the food seemed confused where food was to go. Our appetizer was walked around the entire dinning room before it made it to our table. We had the gnocchi, the middle of dish was supposed to be fresh mozzarella was stone cold. I had the caesar salad my fiancé had garden salads , they were hardly a salad. Few pieces of lettuce , pitiful looking for such a restaurant. Our dinners finally arrived , once again the runner was confused and set one of our dinner plates at the wrong table. There was 4 people at that table , we only had 3 of us. The young man tried to set the same plate on our table but that’s just a no no in the restaurant business. We asked for it to be redone. It took another 40 min for 2 spaghetti dishes and lasagna to finally be delivered to our table. The waitress never addressed our apologized for the mix up, let alone a manager. Really just all disappointing. We had stopped here before taking my daughter down to school at state deaf school 15min away. We didn’t leave until almost 9! All the waitress said upon paying the bill was , “ please come back, it won’t be this bad next time “. Really ? Ugh. The atmosphere I did not prefer. Big TVs everywhere, the music was too loud , when it was busy the noise level w customers , staff , high ceilings and music made it almost feel like a bar where you have to speak up to hear one another clearly at your own table. . This is not what I was custom to w prior visits at other locations. Also being there w a deaf kiddo and another that’s hard of hearing , if you’re going to have TVs volume off , can you turn on the close captions at least. They should always be on by the way for fair and equal access for deaf community , which is very large number of people in the Columbus area. I live in the Youngstown area where Italian food is where it’s at and I’m use to authentic Italian food , Cbus warehouse definitely missed the...

Disappointing Experience at Spaghetti Warehouse's New Location

I recently visited the new location of Spaghetti Warehouse for lunch, and unfortunately, my experience left much to be desired. From the moment we arrived, it was evident that there was either a shortage of staff or the existing waitstaff was overwhelmed and unable to accommodate the number of diners. This resulted in a series of frustrating incidents that significantly impacted our dining experience.

To start, it took an unusually long time for us to receive our drinks after placing our orders. We had decided to indulge in cheesy bread and calamari as appetizers, but to our disappointment, they never made it to our table. When we brought this to the attention of our waitress, she assured us that the issue would be resolved. However, the appetizers were still delivered to our table, along with the assurance that they would be taken care of separately.

As our main courses arrived, we realized that we never received the soups or salads that were supposed to accompany our meals. This further added to our frustration and left us feeling neglected. Moreover, it took an excessive amount of time for us to receive our check. When it was finally brought to our table, it was not split correctly, and it included all the food and appetizers, as if there had been no issue at all. At this point, we were so exasperated that we didn't want to wait any longer for the check to be fixed. Our lunch, which should have been a pleasant experience, ended up lasting over two hours for four adults and two children.

Despite the numerous disappointments, I must acknowledge that the quality of the food was excellent once the issues were addressed. One of our party members had cold meatballs, but they were promptly replaced. However, this alone does not make up for the overall dissatisfaction we experienced during our visit.

It deeply saddens me to say that I am uncertain if I can recommend Spaghetti Warehouse's new location to anyone or if I will be inclined to return myself. It is disheartening because the restaurant has just reopened, and our family frequently visits the area. I sincerely hope that the management takes these concerns seriously and strives to improve the overall dining experience for...

Ate here tonight. Honestly was super lack luster. Have heard good things historically so was excited.

To start out we show up, party of two on a Monday night. Should be fairly quick service getting a seat we imagine, don't make a reservation. They tell us 15 minute wait. Cool no biggie, we aren't in a rush. Half an hour goes by. We go up and asked if we missed our name called while we are in the bathroom. They tell us no.

While sitting in the entrance area we see several large parties who put their names in after us get called back. At this point we're getting a little frustrated. I'm a fairly patient person but a two top on a Monday waiting over an hour is pretty absurd for me.

We finally get called back. On the way back there are open tables and booths everywhere. I've worked restaurants so I understand it may be staffing issues but still definitely disheartening to see multiple open 2 tops after waiting an hour.

Get to the table, fifteen minutes go by before a server even approaches us asking if we've been helped yet. We say no. She says she's going to go find our server, eventually she comes back after about another 10-15 asking if we know what we want. At this point each of us order our app, a salad to share, and entrees plus a drink each. In addition to the wait it looks like several of the items on the menu haven't gone live yet and won't for another month. No biggie we adapt and order other stuff.

Salad and drinks each take a while. Salad comes out first. Super basic, some shredded lettuce, a few croutons and caeser dressing. Another half an hour goes by. Entrees and our app (mozzarella frittas) all come out at the same time. At this piont we just dive into our entrees and realize we should've just ignored ordering an appetizer. Next round of drinks take a hot second to be delivered.

It takes a lot for me to write a negative review of a place. Really seems like a ton of lack of communication between front of house, serving staff, and kitchen. Hope it's a one off thing as they get things going but doubt we'll be back.

Really the only positive experience we had was having a window seat right by the park with all the...