Starbucks — Restaurant in Frisco

I left my phone there. We had just left for a big huge trip, 10 days through ouray, four corners, I proposed to my now fiancé at the grand canyon, hoover dam, Vegas, California to visit the fiances family, and back through Utah to spend time with a friend. This trip was a huge deal to me. Our very first stop on the trip was Saturday, about 10 am. We left Fort Collins about 7 and made it to Frisco before stopping for coffee. I left the phone on a table and we took off. Got to Montrose before realizing it and I wasn't going to double back 2 hours when we already had an 8 hour drive for the day. I called the store and they had found it, and had me describe it to be sure. They took my information and were ready to ship it to me. I offered payment for shipping and time, but they declined. I then had to buy a burner from Walmart to check my balances and so forth for the rest of the trip. I had to call back and they have a time delay safe thy had put it in to keep it safe, which the gentleman went into so I could have him open my phone and verify me to Google so I could get into it. They locked it up for the 3 day memorial day weekend and shipped it out today, Tuesday, I can tell from life 360 it is in Denver right now, and I cannot be more happy that this stores staff went above and beyond in my time of need. They will eternally have my love and...

I had one of the worst customer service experiences at any Starbucks. I placed a mobile order 10 minutes before arriving, expecting a quick pickup as usual. When I got there, the store was nearly empty—less than 5 customers inside no line —and 3 or 4 staff members behind the counter.

Despite this, no one would acknowledge me or give me a clear answer about how long my order would take. When I finally pressed, someone told me it would be another 15 minutes—25 minutes total for one single coffee. I explained that I had a flight to catch and asked if there was any way to expedite it. They literally just stared at me and walked away. No apology, no explanation, just complete disregard.

This level of indifference is completely unacceptable. If you’re short-staffed or backed up, just say so. But when your store is empty and you’re choosing to ignore customers who are clearly in a rush, that’s just lazy and disrespectful. I won’t be returning to this location—and if you value your time or basic human decency, I suggest you don’t either.

I had to leave without even getting the...

I've been a Starbucks partner for 4 years and am currently on vacation here visiting from Atlanta with 3 of my friends who are also Starbucks partners. MJ took our order at the speaker box and entered both orders we placed incorrectly. We asked for one remade at the window (should have asked for both remade) and were met with a massive attitude and MJ going so far as to shut the window aggressively on us while we were trying to ask for straws. I'm never one for bad reviews and always lean towards grace with fast food workers, but I've worked for this company long enough as both a barista and supervisor to know this behavior is abysmal and completely inappropriate. This was a remarkably horrible experience and I would never allow the lack of skill and disgusting attitude in my drive thru back at home. Avoid this Starbucks and go to the one in...