Listen, I am writing a review because I would like to be honest about our experience and why we will not return. First off, the whole, "we don't let things die under the heat lamp" thing is a demonstration that the owners and chef do not understand firing off whole orders at a time. Instead of receiving our meal together, my wife received her sandwich 10 minutes before mine came out. It is inconvenient, especially if you are trying to have a dinner together and not watch the other eat. Other restaurants believe in the same thing and do not let food die in the window or under a heat lamp but fire the order together in order for the customer receive their food together not separate. This caused our food to come out extremely fast (normally I am ok with that) and made us feel like we needed to eat quickly rather than relax and enjoy being at such a cool spot. It just makes it super inconvenient and shows a lack of finesse when serving food.

I could have excused the service if the food was actually phenomenal because it really was sub par. Listen I love places like this and when someone has poutine on the menu I am right there but this was a disappointment. They lacked the basic seasoning of salt and pepper that would have made the gravy and fries taste better. Only a few cheese curds and the short rib was cooked to death, dry and lacked seasoning. I have had poutine from all over the place and yours was simply bland and nothing special. The shrimp po boy was good but the hamburger I received was over cooked, pork belly over cooked, the jam tasteless, and the pickled onions tasted like they were just dipped in the pickling juice. You should ask customers for the temp of your burger rather than assume they all wanted it medium and then over cook it (I prefer medium rare). The burger lacked basic salt and pepper to flavor the patty. Lastly, we had the potato salad as a side. Both our potato salads tasted completely different. My wife's was more spicy while mine was more vinegary. Once again, it showed a total lack of experience in the kitchen.

Drinks were ok but nothing to wow us. The mason dixon mule was overloaded with too much ginger and the punch was more sour than fruit taste with it. Still ok drinks just didn't save the experience for us.

In all honesty, I feel bad for giving my honest opinion about this place but it was such a let down and so over priced that I had to speak out about this place. If the food was good, we could have excused the high price but everything was bland and overcooked that it was just simply disappointing to shell out money like that. I sincerely hope they read this review and improve.