Subway — Restaurant in Indianapolis

Came here after a bad experience at another Subway (getting yelled at for trying to use the bathroom). Everything was fine other than the guy taking our order talking on his earbuds up until it was my turn to order my sandwich. (My husband had ordered his and our 2 daughters already.) As soon as I start to speak he said, "give me 2 minutes so I can make this order please." I'm sorry, what? I pointed at my husband and said I was with him and he said, "I know. You're going to have to wait two minutes" Hang on...are you serious right now? So, just screw the 3 heated sandwiches you just made huh? He took about 7 minutes to make the 2 sandwiches for the doordasher. That was 7 minutes my irritation grew. He finally looks up at me and I said, "so do we get a discount for having to wait on someone who isn't even here to order while I'm standing here in your face in person?" "No ma'am. It's policy. Their order was before yours." "So at no point making our other 3 sandwiches did you find it important to communicate that you will have to make another order on the middle of ours? We could be home by now eating but instead our food is getting cold." "It's our policy ma'am. What can I get you?" Unbelievable. So, Subway, you're prioritizing orders that people aren't even there to make their order while the people who are there to get their own food have to wait mid order? Make it make sense because I can't see how that's good for business. If we hadn't already ordered 3 other sandwiches we would have left this location, too. Nevermind the fact that I'm assuming he couldn't hear us over whoever he had on the phone in his earbuds because we had to repeat our cookie order multiple times. It had to have been 7 or 8 times we had to repeat what we wanted and it wasn't even that hard. 9 macadamia nut and 3 oatmeal. That's reason to get mad at us and start slamming our stuff...

On 12/13/15 I parked at the franchise parking lot to wait for my girlfriend and to get a sub before doing our half marathon run for #santahustle . We were running a bit late so we decided to go to finish our run first and then head back to eat at the establishment. I come to find out that my vehicle was no longer there when I returned. I promptly approached the drive-thru window and asked the two employees where my vehicle was. To which one responded rudely and without facing me that my vehicle had been towed (My girlfriend was parked next to me and her vehicle was there). The same employee (who's name I cannot pronounce) said that they were coming for her vehicle. We left her keys in my car for safe keeping before the charity race. We had to wait while a family member came to pick me up and take me to the impound. Once there the receptionist told me that the employee had called them saying that they needed the vehicle towed because it was blocking the way for other vehicles to park there. That was a complete lie. I have pictures that there were no more than 4 vehicles total. They saw us dressed as Santa clause for the charity and it was clear that they did it out of spite. And on top of that when my girlfriend went to ask for a manager they were very rude to her. To which once I came back after paying $175 for 30 minutes of being at the impound (because I was waiting for a ride) I went in and asked for the name of the manager and they were rude to me too. I understand if you need the parking space for people , but there were non, we were going to give you our business after the half marathon (people get hungry) but after this I am very displeased and will never eat at your establishment again. Your employees need to be nicer to...

When my sister and I walked in no other customers were there so we walked right up to the counter. There were 2 employees working there so the girl took our order by herself although the line started piling up, and the other employee labeled containers and blatantly ignored the drive through headsets saying 'they'd come in if they want it badly enough', not to mention he made excessively irrelevant jokes the whole time. They only had 2 kinds of bread, I had to repeat my order 3 different times to the gal helping us, our sandwiches were very skimpy, and the line finally grew long enough to warrant the man helping her. I have some understanding for the girl because I think she was new, but overall our experience was very unprofessional and sloppy. I hate having to leave...