Jimmy John's — Restaurant in Jeffersontown

Just ordered a delivery order and received the weirdest interaction I've ever had with a delivery guy, a wrong order, and inappropriate message left by staff (which I have photo evidence of).

My order was simple: a #7 Spicy East Coast Italian with ONLY the salami, capocollo, lettuce and add yellow mustard. Meaning, no provolone, tomato, onions, peppers, oregano-basil or oil & vinegar. When my sandwich arrived, all I got was bread, meat, and mustard. :/

You may ask "why so many exclusions?" and it's a simple answer of because of dietary restrictions, and simply not liking some of the ingredients that they use.

Trust me, if they had the option to build my own sandwich, I would have much rather opted for that route but Jimmy John's doesn't provide that option.

Based some other reviews, surely there's a comprehension problem as my order should have been interpreted as everything that normally comes on the #7 EXCEPT for these items and then add yellow mustard but that wasn't the case.

My biggest issue isn't even with the missing lettuce itself. It is with the service I had when the sandwich got there.

When my sandwich arrived, it was delivered by an older gentleman (who I also have photo of) who knocked at the door. I specifically noted to leave the order at the door because I was in the middle of working. After realizing he wasn't leaving, I went to the door to grab my food. I got to the door and he started mumbling about something I couldn't really make out and once realizing someone else lived there, quickly started to leave. Unsure if wanted to ask for a tip, a signature, or something else but it was all just odd as I didn't ask him to hand deliver it in the first place.

And for the worst part of the experience upon receiving the sandwich, there was a pen scribbled note taped to one of them stating verbatim: "Jarred ^from Westport Ballard made this LOL. This sandwich is bull ash (as hell) LOL".

The order confirmation specified my order was coming from store JJ0874 which is the S Hurstbourne Pkwy...so I'm not sure why the note referenced an employee from the Westport location. I will be leaving this review at both locations to be clear, because this behavior is unacceptable for either location. Please do not write weird notes and attach them to my food. (I didn't end up eating it after seeing this because ew, weird.) Grow up. My food was ordered the way it was for a reason? And it was still wrong in the end. So to whoever Jarred and/or his associate is: First, learn to comprehend orders please. Second, what you did was also very childish and creepy. If the intention was to be "funny", it did not come off that way. I couldn't care less of what you think of the order itself, but I'm more concerned of what may or may not have happened in the process of making my order because of it.

If I had the energy, I'd call and make a formal complaint to the store, but being in the service industry myself, I know with service like that, places and people like them will eventually crumble on their own. I'll save myself the trouble and leave a warning to others who...

THIS IS OUT OF CONCERN TO YOUR HEALTH - DO NOT ORDER FOOD HERE.

Update: In a completely tone deaf response, the "owner" who replied to my review asked me to send feedback, which I clearly state in my review that I already did. This is proof that they don't even read the review, they just reply with a blanket statement if the score is low. Jimmy Johns is a very bad company it is!

-original review-

I recently received a sandwich that had metallic residue on the bread. I called the store to report it, thinking s that maybe someone's nail polish had rubbed off on the bread. The store manager told me this is in fact coating from their very old pans that is coming off onto their bread. They also told me that this is so common that they have to inspect every loaf they bake for this residue and that while they try to catch them all, some do get missed. The store said that the owners just need to replace the very old pans, but refuse to do so. I have tried contacting the owners myself, but they refuse to return my phone calls. I also filed a JJ corporate complaint which they never responded to. I've quickly come to realized that Jimmy Johns is not a great company and they genuinely do not care about your health as long as they are raking in profits. Well hear this JJ, my next stop is the health department!

TLDR: Don't eat here unless you want to ingest unknown metallic pan coating, which is surely not...

Visited this location on Wednesday evening. When I walked into the restaurant, an employee was sweeping the floor AND the table tops with the SAME broom. Once my sandwiches were prepared, the employee who had been sweeping walked behind the counter, grabbed a pair of gloves, and began to wrap my sandwiches WITHOUT FIRST WASHING HIS HANDS! I had to ask the employee at the cash register to tell him to stop, immediately, and wash his hands before continuing to package my order.

There were three other employees there who could not of cared less about his using the same broom to sweep the floor and the tables OR his handling of food after cleaning without first having sanitized his hands.

Perhaps someone should tell the owner-operator NOT to leave the children in the store alone at night before someone suffers...