Calif Chicken Cafe — Restaurant in Los Angeles

California Chicken Cafe is one of my favorite restaurants. I especially love their salads—the Chinese Chicken Salad is my go-to. Their roasted chicken is also consistently delicious. I used to make the drive to the Westside just to eat there, but during the pandemic, they opened a location in Downtown Los Angeles, which has been a game-changer for me.

The staff at the DTLA location is always kind, professional, and efficient. They only offer curbside pickup or delivery, and every time I go to pick up my order, I’m greeted with a warm smile.

This past weekend, I ran into an issue placing an order through their app due to a credit card processing error. I called the restaurant and spoke with Christian, who went above and beyond to help. He even gave me his cell number so I could send a screenshot of the error message. Thanks to his quick action, my order was processed within minutes and ready shortly after. As always, the food was fresh...

I will never get food here again. Terrible service. Yesterday on 26 September after 3 p.m. I went to pick up an online order, but it was not ready. The waitress who served the food said that the order would be ready in 5 minutes, which turned out to be untrue. After 5 minutes I asked again when the order would be ready. The waitress replied that in 1 minute, which again was not true. As a result, I waited almost half an hour. All this time the waitress literally avoided me, not wanting to tell me when the order would be ready. Half an hour later she gave me my order and did not apologize. The waitress ignored my remark that next time she should report the real time required to prepare the order. Very rude staff, attitude towards customers is...

I used to go to the Santa Monica (on Wilshire) location every week for a 7 year period, so the 5 star rating is superfluous. I am ecstatic that they opened this location in DTLA. Parking is best on 8th St in the evening, if you can find a spot. The chicken is perfectly prepared, but their sides are also stand on their own. I used to get the wrap but now I order the 1/4 or 1/2 chicken all the time. I personally like the garden salad, broccoli pasta and broccoli soup. Please open another location in...