Dunkin' — Restaurant in Mason

Avoid This Dunkin’ at Great Wolf Lodge – Absolute Disaster

If you’re staying at Great Wolf Lodge and thinking of grabbing a quick bite from Dunkin’, don’t. This location is an absolute mess.

I waited an hour for a simple order, only to finally get it and realize it was completely wrong. There is little to no customer service.

The ordering process is another nightmare. If you want a dozen donuts, the kiosk (which is the only way to order) won’t let you select how many of each type you want. Instead, you have to write it down on a scrap of paper and hope someone in the back sees it at some point over the next hour. Spoiler: they probably won’t.

This is easily one of the worst Dunkin’ locations I’ve ever been to. The wait times are ridiculous and the ordering system is completely flawed. If you’re craving coffee or donuts, you’re better off looking elsewhere—this place isn’t worth the...

We ordered donuts, coffee, and a breakfast sandwich at 9:08am and didn’t have our food until 11am. When I asked a manager at 10:32am why I still didn’t have my food she blamed it on me and said it’s because I ordered at the kiosk. The kiosk is the front register. Literally how you order food at any fast food restaurant. She then told me it’s normal for it to take an hour to get your food. I went “oh good. So then we can agree it’s abnormal it’s taken more than an hour than can’t we?” What an idiotic woman and food establishment. Be warned. This Dunkin Donuts is a wreck. If American runs on Dunkin than we are screwed. Do NOT order food here ever. They need to find an operation that actually functions. Currently is run by some...

The foods alright, could be better. You wait for a WHILE for the food, there’s really long queues. The real kick in the bucket for this restaurant is that as soon as you reach the counter you can see about 3 ants on a SINGLE munchkin, that’s right, not a donut, a single munchkin. That’s only the visible side too. If you want to buy a donut, buy the box with a dozen in them, otherwise you get a half-ant-eaten donut. (My photo doesn’t show anything because there was a little girl in front of me and I didn’t wanna seem like a creep so I didn’t really get the time to...