The Clevelander Bar — Restaurant in Miami Beach

Would give this zero stars for service, but here we are...

We were really unhappy with this restaurant. It was my first time visiting. No complaints about the food or kitchen staff—honestly, the food was great, and that’s important. I’m giving 1 star, and that’s only for the Service. We were staying at the Clevelander Hotel, which offers a 15% discount at this restaurant. When we sat down, we specifically asked both the hostess and our server if the discount applied, and they both said “Yes, sure.” Our server, Zulma, seemed either very unprofessional or maybe just new. Every time we asked her about something on the menu, she wasn’t sure. I ordered a beer—she came back and said they were out of it. I ordered a different one, and again, she returned to say they didn’t have that either. So I just said, bring me whatever beer you do have. No big deal at that point. When it was time to pay, we asked for the check. She brought us just the credit card slip—no itemized check. We asked for the itemized version and reminded her about the 15% discount. We had already noticed that the total charged to the card did not reflect any discount. She returned with the itemized check—still no discount. We asked again. This time she said she had to check with the manager. First, she asked us to show our hotel key or something that showed we were eligible. We showed her the hotel key. She came back rolling her eyes and smiling, and said the manager told her the discount only applies to the breakfast menu. Then came the next question: “Do you have a Florida Driver License or Miami ID? Then we can give you the discount.” We were like—Really? We’re visitors, staying at the hotel you partner with. Isn’t that the whole point? At that point, we were frustrated—why didn’t anyone mention that before we ordered? Meanwhile, during the 25-minute back-and-forth, my credit card was already charged without my signature or approval. How nice, right? Eventually, we gave up and left because we were tired of going back and forth, especially with her attitude. It was honestly ridiculous. And of course, they included a 20% service charge. For what service, exactly? Also worth noting: there’s an automatic 20% gratuity charge added to every bill, regardless of the service provided. Our bill came to about $120 for two people—definitely not cheap. And to top it off, they still had a spot for an optional tip on the check. Hilarious. With hundreds of restaurants around, we made the wrong choice. It’s not even about the 15% discount—we could’ve easily paid full price. It’s about how they treated their guests. We won’t be coming back, even though the food was genuinely good. Zero stars for service. Five stars...

very accommodating. The only event the hotel really offers (which is probably the only thing you need) are the parties every night with the live DJ. The crowd is versatile, and so is the music. I suggest going around 11pm, that’s when people start to show up. The workers are EXTREMELY nice & accommodating. Very conversational and helpful. I saw a low of reviews on the rooms being small, but I got a rockstar suite because me & my boyfriend are introverts so we made sure we didn’t cheap out on the room, and we very much enjoyed it. The bathroom is the best part, get it & you’ll understand. They let me keep my luggage there during check out, so I could go out without carrying it, then come back for it. There are a lot of things going on in this area and it’s right across from the beach - so if you’re going out with a group of friends, i guess maybe get a cheaper room bc you probably won’t be in the room as much. But because it was just me and my boyfriend, we stayed in the room most of the time, with a great view of the hotel party and could hear music from our room. It also didn’t keep us up all night either. I didn’t eat at the hotel because there are food places all over the area, but the food in the area is sooooooo good (just expensive, but expected of...

We went there for a drink and snack as we saw the happy hour 2 drinks for 1 sign from outside and atmosphere and place looked attractif . Once seated in the main bar, we then asked for the happy hour and we been told that was happening only in the outside table, after then moving out and waiting a moment, we order 2 cocktails and snack which supposed to be 8£ dollar part of the happy hour but then we been told by a waiter that happy hour didn’t happen on the food as mentioned in the menu and we still dont know why ... then drinks took ages to arrived and even worst for the food. Cocktail and food were nice and tasty. Once we asked for the bills we realised that happy hour for our cocktail was not apply and when we asked about it to the waiter, she just mentioned that this cocktail were not part of the happy hour, and while we tried to explained and ask how could we know, she then call a manager without taking time to listen and talk to us. Manager removed a cocktail from the final bill as i guess he realised too that was stupid from them side. We would recommend for the food and atmosphere but not for service. As 20% service charge come...