Panera Bread — Restaurant in Nashville-Davidson

So, as others have mentioned, this Panera is located inside a pediatric ER. My significant other didn’t realize that when she placed an online order, but I discovered it when I went to pick it up. It was a bit of a trek to go from the parking lot up to the location but nothing too taxing, plus the atrium nearby was a nice place to sit and wait.

About that wait though - it was extensive; nearly a half hour, not including the time it took to drive over to the place and walk from the car.

Here’s the other thing though - this was my first time at this location, and honestly my first time at a Panera in general. When I walked in it was like a mosh pit: people crammed everywhere, no discernible line, and nothing about how to grab a pickup order. Between having to walk through an ER and the utter chaos that I encountered in the store, I was seriously confused.

I went over to what appeared to be an open kitchen, with a couple of people making sandwiches and stuff, and I figured rather than wait on a long and almost impossible to detect line to get to the counter, I’d politely ask where I should look for a pickup order.

The response was unbelievably rude and condescending, and along the lines of, “sir I have 25 orders to deal with now, it’ll be ready at some point”. Not what I asked!

Also, and this is the most important thing really - I’m in a damn children’s hospital. You don’t know why I’m there. In fact, odds are if you ARE there you’re not having a great day (for reasons that generally, in most cases, are far more dire and go far beyond this specific "I'm part of a childless couple who accidentally placed an online order here and had to walk a lot” reason, too). Maybe some kindness to the clientele would be nice, not just in general but especially considering the setting.

Bad experience all around, and a terrible...

This Panera is terrible especially with it being inside of a hospital. Night time is the worst. Went in to place an order there were 2 employees, one in the kitchen and another young girl at the front. As I'm standing there waiting for my order to be placed I was not acknowledged at all. The young girl looked at me and walked past me twice without saying anything. Finally I asked in the kitchen was someone there to take my order. The man working in the kitchen told me I had to place my order on the kiosk. So why wasn't I told this by the young lady who works there and walked pass me twice? After placing my order I left and came back to see 3 people waiting in line looking confused like me. The man working in the kitchen is just looking at them. I had to tell these customers who were about to spend their money on this horrible food that they had to go to the kiosk to place their order. This is ridiculous. How is a customer supposed to know how to order food with no direction or sign to say where or how to order. Workers just standing there looking at customers waiting...

Impossible to find. Luckily all the other comments about missing items in their orders let me know to check- (unfortunately after my munching partner already came back down so they had to go back up) because some items were missing. How do you continuously mess that up? The chicken was slimy, gross. Not appetizing. The salad was okay but what’s with the depressing portion size? I ordered here by accident, not having had realized it was a hospital.. I strongly don’t recommend doing that unless you want loads of confusion and nasty...