Cuppa Tea廣芳園 — Restaurant in New York

Was looking forward to trying some snacks here. I got the salted egg waffle and the bolo bun in person.

The shop was really understaffed and I ended up waiting half an hour, which was terrible (so check the wait before you order, they have tons of delivery orders too).

I tried to be patient but found my order was kept waiting because the staff hadn't got to microwaving the pineapple bun (one was busy making egg waffles and the other making drinks, all while handling customer orders and pickup).

I had to ask the staff about my order, else I might've waited much longer.

When I finally got the items, the egg waffle was cold - I was really disappointed. Appreciate the staff for trying their best, but the experience was really...

I went in around 4:58 on on June 27th and workers had a weird attitude. The Asian guy working in the kitchen was talking to the cashier and upon seeing me he took an immediate u turn and ran into the kitchen LOL! Then the cashier guy had a weird nasty attitude. If my nonbinary/transgender fabulous self is triggering their insecurity so much, then clearly, they need some serious help! The level of ignorance and stupidity is crazy! God has created and God loves me just the way I am. So, they need to careful of they treat me. I hope they change their behavior or else be ready for a potential discrimination lawsuit with the Commission on...

Milk tea tastes good. But service is bad and store front is chaotic. The night I went there were no iced drinks available. Mango drinks were also unavailable but they were still on the menu. The young guy taking the order did not realize mango drinks weren’t available and got yelled at by another staff member, who appeared to be a supervisor. A pretty bad look to yell at your staff right in front of customers. Took forever to prepare me and my friends’ order. And there were flies flying around the tea containers. I unfortunately won’t be back until service and hygiene improves even though I love milk tea and...