Daigo Hand Roll Bar — Restaurant in New York

I went to Daigo with my family a few weeks ago and have been ruminating about writing a review because of how mixed my experience was.

First off: the sushi was INCREDIBLE. The chefs were quick, professional, and you can tell they are working with high quality ingredients. The server who brought me my miso soup was incredibly kind, sweet, and efficient. However thats where my high marks end.

As I was ordering, the man at the counter (older asain man) seemed to barely want me there. Not only did he never make eye contact or greet me kindly (not even a smile) he cut me off several times in the ordering process. He sighed loudly and it made me feel awful for being there. I dont know if the staff is overworked or if something happened that day but I never felt so unwelcomed at a restaurant.

Additionally, there was a roach crawling on the menu screen when I ordered. Absolutely unacceptable.

Listen, the food was great but its new york and there's good sushi anywhere. The least you can do is not have roaches and a bad attitude.

Not going back for a 9...

I went to go pick up food from here to take home. 1. They completely messed up one of my rolls, giving me salmon instead of scallop. 2. They completely forgot my husbands seared salmon bowl. We only discovered these mistakes once we got home. My husband with his injured back had to go back to their shop since there’s no number to call and explain the wrong order. Not only did they not make our entire order new, but they didn’t comp us anything. We had ordered soups and they were now cold, and they just gave them back to us. Like ????????? Is that staff mentally ok? Won’t be going back ever and might I add I ordered Delivery from them a lot but it’s never fresh when delivered which is why I went To go pick it up but I guess They don’t know how to take peoples orders. beyond annoyed. Currently force eating sushi that was sitting out for one hour and cold...

Sadly I have had to downgrade this place from a 5 to a 2. The bizarre continual changes in staff has resulted in the loss of harmony for both the staff and us the loyal customers. I've held off on this downgraded review for nearly three months in hope of a positive swing. None of the rolls are prepared the same from day to day. Even when you order multiple rolls from one chef there may be a difference in the roll build and overall flavor. As one of the pricier eating destinations in Citypoint I was hoping that they would maintain the quality and flavor to justify the costs. I was visiting two to three times per week but the staff changes have become too bothersome. I shouldn't have to worry about who is preparing my food and how much experience...