Santos Mexican Kitchen & Cantina — Restaurant in Oklahoma City

I made a reservation for 4 at 5:15 plenty of time before the concert. When we arrived the gal that seated us was friendly. The restaurant wasn’t too busy so we thought ok this won’t be too bad. Our friends had arrive before us and said that they had been seated for a while and still had no water or silverware. Our little waitress finally arrived with their waters some chips and salsa. We placed our drink order but while we did this we started to see other guest looking around and getting impatient. The gal who was a manager walked out with a tray of food but had no clue where it went. She sat the food down with one couple and realized it wasn’t theirs so picked the food to find the correct owner. We kept waiting and watching by this time tables started to get up and walk out because they weren’t being helped and had been waiting a long while. We sat there for a good 20mins or more never got our drinks never got our queso. Finally our husbands went to the bar to grab beers that had been sitting there for a hot min and brought them back. The bartender said he was making the other two drinks and would bring them. When he finally did we told him the gentleman beside us had been waiting longer than we had for his drink the guy went back to the bar and made another. By the way all of those were margaritas and they tasted awful my husband asked for his to be spicy throw a jalapeño in and he’d be fine. However he didn’t get it spicy but our friend who ordered a regular mule had a jalapeño in his cup. Any way my husbands glass had lipstick all over it so when the bartender came back with the other guys drink(who by the way is the GM) my husband told him about the lipstick and the guy said “I did that just to piss you off more” grabbed the glass and walked away. While all this is going on at our table other tables are still leaving and ppl and not getting any food. Our food FINALLY came out it was correct praise the lord and tasted ok by far not the best Mexican but ok. Still never received our queso, they never brought us any more Chips that we asked for to go with the salsa because somehow they ran out. We had to ask for silverware like ten times I guess they didn’t have any rolled. Supposedly they had two ppl no show them so our waitress was the only one working. Which by the way she was hustling and trying really really hard sweet girl. The one manager tried to help did fair the GM did nothing but mess up drinks and be rude. I hate leaving bad reviews but we came to this restaurant based on the reviews that I had been seeing. Most of the time I give ppl another shot but I will not be coming back there are way too many Mexican restaurants in OKC that are far far better than this one. We gave our waitress a nice tip and told her she’s better than this place and to bounce...

Came here after walking through brick town and seeing this was the least busy place. Walked in to a few tables indoor open needing to be cleaned and 3-5 outside in the same condition. This is a Saturday at like 6:30pm not uncommon time for dinner. Issues are as follow:

Two guys in front waited 3 minutes for outside table to get cleared. Me and my wife waited 15 more minutes to be seated at the table next to them that was waiting to be cleared. HOSTESS did a poor job!

Young lady brought us chips and salsa and cheese which was decent, the spicy salsa especially.

Server came about 10 minutes later very apologetic which is fine and only took drink orders. (Guys next to us placed there order with ours despite being seated like 25 minutes)

Got our drinks 15 minutes later our drinks came from someone other than our server who wouldn't take our order. I tried to flag down another waitress who ignored me completely twice. WAIT staff is all over the place but people are not receiving service.

After 20 more minutes we canceled our meals and left for our show. Almost an hour just to be able to order and my wife ordered ceviche... Not even a cooked dish lol.

Drinks were a sloppy mess I ordered a sloppy beer and I guess the beer overflowed or the glass was still dripping because the drink tasted watered down and the salt had run to the bottom of the cup.

Won't be coming back I'm sorry I don't know if it's poor management or untrained staff or what but service as a whole was slow and extremely disorganized. And it's not cheap $20 for drinks and...

Super disappointing. Reserved a table for 6 p.m. the Saturday of OU-Texas before heading downtown to catch a show. From the moment we walked in it was obvious they were facing major staffing challenges. No hostess, only manager Matt answering the phone and trying to seat people. We were shown to our table and our server rushed some waters over and said they had a large party this evening and apologized in advance. Placed our drink orders and appetizer so we could get started. The margarita was OK but my companion couldn't finish her watered down mojito and they brought me a 3/4 filled Pepsi which was never refilled. Ceviche was dry and looked prepared well in advance. Not until we got our appetizer did we notice chips, queso and salsa never came to our table. No silverware or napkins until after we got our meal. Like other reviews, the food was notably bland. Quesabirria tacos looked great but were just OK while consomme had little flavor. I had to ask for salt. My partner's asada and shrimp were hard to cut with just a butter knife but OK in flavor. With such a small menu you would expect everything to hit but it was all a miss. Matt was unable to round on tables so we couldn't pass along feedback until we were walking out the door. He told us he wished he could share the backstory with us. The decor had a nice vibe but it was just window dressing on this night. At this price point and with so many other options in Bricktown it's not worth a second...