Chipotle Mexican Grill — Restaurant in Portland

My preface for this review is that capitalism sucks. I’m sure working at chipotle is not pleasant in any way. I also have a job that sucks and still, I at least attempt to do a decent job so I don’t make anyone else’s day harder because…capitalism sucks.

That said, is there an active saboteur working here? What in the world can be going on here? Look at all the reviews about missing items, wrong orders, how dirty it is, etc., they are all completely true. Today I placed an order through DoorDash (hoped I would be lucky and get the right order after seeing the horrible reviews on the app) and my order was wrong. It was a burrito bowl. It’s literally the most popular thing sold at Chipotle. It was missing lettuce and salsa. There’s only like 10 something ingredients that can go in a burrito bowl. How can you miss these basic ingredients when working on a line? Wild. I got some money back from DoorDash.

I still wanted what I actually ordered so I did a mobile delivery through the website. I go pick it up, stupidly did not check it before I got home, and it was missing the same ingredients AGAIN! Literally, the same wrong order twice. I checked what I ordered both times, I definitely ordered lettuce and salsa. This is an impressive statistical improbability. I suck at math so I’m not going to attempt it but, two of the exact same wrong order? Does someone have a vendetta against me there? I had to go back and get sides of lettuce and salsa. Interacting with Chipotle as a corporation three times in one day is completely silly. If you’re ordering from here, seriously just go in. With delivery, your order WILL be wrong.

And to whoever is writing the canned customer service response to these google reviews, you’re including something from corporate or an email or whatever else. Your responses say “We can use this one:”! Zero QA going on here from top to bottom. Im sure this job sucks but like, yeesh. Just have ChatGPT run the location at this point.

My life sucks, your life sucks, please just someone there get it together and stop this madness. Let me eat a stupid burrito bowl without it becoming a high stress situation. Thank you.

And check your canned copy before you...

I’m not a fan of leaving bad reviews, so I’m giving 4 stars. I just think it’s important to make them aware of this situation.

I ordered a barbacoa quesadilla. Usually, they grab a tortilla, place cheese on it, fold it in half, press it until it’s crispy and melted, then add the meat, slice it into normal quesadilla pieces, and wrap it in foil—simple and straightforward.

This time, when I ordered, they immediately handed me a kids’ meal box and asked what sides I wanted. I was confused and thought there had been a misunderstanding, but apparently, this is how they do it now. I picked my three sides, and then they started making my quesadilla.

Here’s where things went sideways: they took a tortilla, added cheese and meat, and folded it into a 5x3 rectangle, stacking multiple layers of tortilla on top of each other. I asked if this was a quesadilla, and they said yes. They placed it on a tray with parchment paper and threw it into their quick oven. When it came out, the parchment paper had fused with the tortillas, and I had no choice but to eat bits of paper with my quesadilla.

To make matters worse, it wasn’t even cut properly—just one partial cut, folded in half to fit the box. The price was also significantly higher than what I’ve paid for a quesadilla in the past.

I just wanted a normal quesadilla, like every other time I’ve ordered. Taste-wise, it was still good—the crispy paper, barbacoa, and melty cheese made the paper as tolerable as paper can be. But please, Chipotle, just stick to the basics. Grab a tortilla, fold it in half, and skip the overlapping...

I got food poisoning from this location. The girl wearing a hijab wasn’t changing her gloves after taking cash payments and then coming on to the line touching food. this whole interaction was bizarre from this girl. the lady in front of me was ordering food and the girl working didn’t bother to tell any of us they were sold out of all the meat. then the lady asks how much longer for the meat and the girl just stands there mute. then the customer asks to speak to a manager to get answers and then the guy on grill says it will be a few minutes for meat since it’s being cooked. as if the employee couldn’t say that? anything you would ask her she was just mute and wanting to laugh in your face for asking very normal questions. when it was my turn, i asked her to change her gloves since he had just touched the register and she just stands there staring at me. i point at her hands to change her gloves and she looks so annoyed. she goes back to get get gloves and takes longer than she should have. why they don’t have gloves in front is beyond me. i ask for a salad so she grabs the empty bowl and stares at me. i tell her i want a salad and she just stares. she was so bizarre and for what?? i get people can not understand english but this girl could understand and speak it well when she really had to. i guess she decides to stay on mute since she hates her...