Jimmy John's — Restaurant in Salt Lake City

I'm not sure what it is about this actual location because I've ordered from other Jimmy Johns with no problems but whenever I order from this location there is a problem. One time in December of last year I ordered online and even though I put in that I am on South Main Street, when I got to the confirmation page it just said Main Street (this happens every time and after the first experience with this problem I always follow up with a phone call to specify South Main) and the delivery person called and I explained that I was on South Main Street and even specified the floor number again (he was at North Main apparently). Then the delivery person calls me back to ask me again what floor I'm on and I repeated the information to him and then he told me he was in the elevator and there was no floor for the one I claimed to be on. I explained to him he was in the wrong set of elevators. When he came up (and by this time my order wasn't here freakishly fast but no one was complaining) the delivery person proceeded to yell at our back-up receptionist and said to make sure whenever anyone from this office ordered they needed to make sure the address was correct. Since then, I would safely say the flaw is with the Jimmy Johns online ordering system since it defaults to "Main" even when you enter "South Main" when you proceed to the next page and no matter how many times you attempt to edit it, it goes back to the defaulted "Main".

The next time I ordered for an event at the office my order consisted of 3 sandwiches, 2 bags of chips and one cookie....when the order was delivered to the front desk, it only consisted of the 2 bags of chips and one cookie, no sandwiches....really?!? The other half of the order was still at the store and I had to call them and ask them to deliver that as well.

Finally today, 8 sandwiches were ordered with 2 people ordering chips with their sandwiches. I then added extra chips at the end of the order in case people changed their minds once they got their sandwiches and decided they wanted chips. When the order arrived all the sandwiches were there but upon further examination once the delivery person was gone, the 2 order of chips that were placed with the sandwiches were left off the order (apparently the order wasn't reviewed very carefully before it left the store). I don't think they can be considered "freakishly fast" if the order always seems to be incorrect and someone has to come back out with the items that are missing. And honestly, how hard is it to maybe comp a couple of cookies to make up for the error, inconvenience and aggravation? But like I said, it just seems to be this location. I've ordered from other Jimmy John's and haven't had...

Edit: The response from the owner was heartfelt and enough for me to change this review to 3 stars. I don't think I'm going back because I just don't want to deal with it anymore, but I genuinely feel the owner cared in their response and will try to make things better for other people with similar needs.

I am autistic and I have sensory issues involving food. These people ALWAYS get my order wrong. Even when they get it right, they regularly make me feel stupid and humiliated for asking for a sandwich without certain ingredients (i.e. without guacomole, that's literally all I want). I took a break from them for two years because I thought maybe it was just the staff. It's not. I literally cannot eat here. I've offered to pay more than the full cost of a more complicated expensive sandwich despite not having many of the ingredients. They refuse. I've never had a problem at any other sandwich store (i.e. Subway, Toasters, etc.) so I know I'm not the problem. I'm already ashamed enough of my food needs, but not being able to eat here when everyone else wants to makes it even worse. If you are autistic, special needs, allergic, or literally have any request besides word for word what is on the menu, save yourself their rudeness and apathy and go somewhere else. Toasters is literally...

In past I’ve been pleased with this location but today not so much. I placed a $509 (including the tip) order for my staff online. Someone from the store called to let us know that we wouldn’t be getting it for a few hours. Which is fine. But then they proceeded to complain that we should have placed the order a day earlier because they already had $1000 in catering already today and that now they had to go get bread to cover the order. Other websites I’ve ordered catering from don’t allow me to place a large order same day but Jimmy John’s did. Which is why I placed the same day order with them. Then when we get the order 3/4 of the sandwiches were roast beef when we ordered a variety of different sandwiches. Will definitely NOT be having them cater for my staff again.

UPDATE: I wanted to give an update and say the corporate office reached out to me and then so did the GM, Jonathon. They gave me store credit and a discount for my next catered order. More importantly is they are working with the staff to ensure improved customer service for large orders in the future. I’m quite impressed with their quick response and their willingness to make things right. Not many businesses are willing to do so. I will definitely give them a try again...