Charleys Cheesesteaks — Restaurant in San Antonio

I've been coming to this place for a few years. It started out exceptional, but the past few years, things have been falling short. Customer service is nonexistent. Employees seem to want to rush everyone through the line, as if they had better things to do. Myself, never had to specific way of ordering my sandwich, but it seems as if they want to give everyone the exact same thing( no custom orders). Since I began coming, I've seen employees come and go, and things went on, but these new employees do not take the extra effort to make a customer happy. I could not even get a tray to carry 4 sandwiches, 4 drinks and fries to my table. Good luck in the future to this franchise. This coming from a person who has visited another location in Austin Texas. You've lost a...

We are a family of 5 me my wife and 3 kids. we were at the north star mall yesterday which we visit on regular basis .3 of us decided to eat at charleys my wife went ahead and started ordering our meals however the employee that was taking our order was acting extrange and disrespectful and was not paying attention to what we wanted and how we wanted it. he was giving preference to the customer after my wife. we spent little over $38 dlls on 3 meals which is over priced for fast food especially if you don't get wath you want and how you want it .if they loose 10 customers like us they loose about $ 380 dlls if you multiply that by 20 its a big loss .we spoke to the manager and...

With the severe amount of cross contamination that goes on here, (or at least from what I've seen), I'm surprised the owner of this eatery is still allowed to continue serving the consumers of North Star Mall. Most of the employees were unfriendly, and worse, carelessly handled the meats. Beef was dropped onto chicken and the consumer of the chicken sub commented on the taste of beef, which they don't like, and opted to throw it away. My cooked beef was dropped on the counter. The employee hesitated on how to handle it, then proceeded to grab the chunk and place it into the bun. The customer service, safety/sanitation practices, and professionalism here was...