On a Saturday night I arrived and the two employees were seated at one of the two larger tables with their laptops sprawled out. We had no welcoming entrance they looked at us then got up from watching YouTube videos. When we had questions about how the menu they were not help and just pointed to the menu and said just read it. There were light lanterns blocking the view of the menu. Not very helpful at all. The dessert was good but never at anytime did they ask if we needed anything or more napkins nothing, they just sat watching YouTube videos with earbuds in. When it came time to just about to leave we started to use the bathroom. The two employees stayed at ātheirā table still on the computer mostly blocking the door to the bathroom. They never moved. I am in a wheelchair and still the employee just looked as I opened the door and maneuvered around him. As we were leaving we had a friendly good bye. Service was terrible, inattentive, blocking customers ease of use of facilities. I would get better service at a self service gas station than here. If the decent service was present a better rating would be...
Ā Ā Ā Read morePlease train your employees how to respond to recommendation requests. I've never had Boba tea before but was curious about it. The menu was not very clear and I didn't know what flavor would be good to start with because the additions section says "honey boba" and there was nothing else about Boba tea on the actual menu, so I asked two employees for their recommendation, what they thought would taste best. They just kept repeating "everything [on the menu] is good" and acting impatient/confused by my question rather than helping me so I left. I probably should have taken my mask off but it seems they both understood my question just fine, just didn't want to go through the energy of answering? Just say what tastes good iyo... The shop was empty so I wasn't inconviencing other...
Ā Ā Ā Read moreTHEY ONLY HAD 3 FLAVORS OF ICE CREAM!He said they were out of the chocolate waffle which is what I went for. Made the lady after us order BEFORE he started on ours . When she asked for something he said they were out of it. When the people after us came in he said they were out of whatever they asked for . They were Out of everything. I ordered vanilla waffle, vanilla ice cream with chocolate chips ( i got 6 chocolate chips) and pretzels thinking theyād be crushed. They were full sized pretzels I had to eat individually. Not a topping for ice cream IMO. The flavor was overall decent for it being very vanilla because they didnāt have chocolate anything. I gave it a 2 because the potential is there, but if you were recommended by a good blogger like I was on...
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