Freshies Ohana Restaurant & Bar — Restaurant in South Lake Tahoe

I am Freshies where to begin with my review we walked into Freshies on a Saturday night after a full day of hitting the slopes and getting some sick lines when we got there there was no line but we got the last table in the house after we got our table they turned everyone else away because it was too full we wanted to eat something a little bit healthy but where we could also get fries and this place did have salads and fries and the fries had three kinds of Of root vegetables and then you get a side of mayo and put Charlotte in the mayo to get spicy mayo but let’s talk about the ordering process before we get ahead of ourselves of one thing that we wanted was fries and it was a little confusing whether or not we could order fries or not because we didn’t sit on the menu just as we were about to thinking there were no fries anymore we noticed on the table with another little venue that had all of the appetizer options this was slightly confusing a grade and the waitress also took a while to take our order maybe because the place was full but also I maybe didn’t wink enough I tried winking and that didn’t work but eventually we got our order No no let’s talk about the Decour I would call that Hawaiian in the winter snow but if you look outside the window and squinted it was at the light it looks like you were in Hawaii however you were really in a kind of strip mall in south lake Tahoe so not Hawaii but it looked kind of like it could be Hawaii so the deck or was it was all right we got our salad and a plate of all he tuna with macaroni salad and the food was all right yeah but now it’s not about the food I think the food was pretty good it definitely hit the spot in terms of what we wanted with the fries with the three routes that was goodAnd a chop salad was well shops maybe could’ve used some protein in it but that was our fault for not ordering it yes and in the matter of the beverage so the beverage was a coconut lime aid and it was pretty lame but it was good I think it was one of the most refreshing drinks I’ve had in recent it was like drinking or cooking up with lemonade of mine in it I felt like I was back in Hawaii Crampons mails de chef PCS triste heures complements upon the chef for all of his or her...

My family of 4 adults and two children under 2 visited this restaurant to enjoy the rooftop seating. While the view was as expected, the service was not. When we received the bill, a 20% gratuity was added to the bill. This was explained to us that because we were a party of six, a mandatory 20% gratuity was added. By the way we were seated at a table for 4 people (two high chairs were placed at one end of the table). We did not feel the service warranted any gratuity and asked for this gratuity to be removed from the bill.

Our waitress would not remove the gratuity and we asked to see the manager or owner. The waitress referred us to another staff member in the rooftop dining area. He did not acknowledge being the owner or manager and stated we needed to pay the gratuity. He did not get an owner or manager. Our party stated we would pay for the food/drink bill but not the gratuity and would leave if not addressed.

We left the restaurant but stayed in the area to wait and see if the owner or some manager would come outside. The restaurant’s response was to call South Lake Tahoe police department. We then had to explain to the police the situation wasting their time and ours on a busy holiday weekend. In the end, we had to pay the full bill including the 20% gratuity to have no further escalation with the police. The owner did finally come out to run the credit card but refused to acknowledge any fault of her staff and that we were obligated to pay the full gratuity. She said we should have addressed this with the staff before we left; but as stated earlier the two wait staff we discussed this with took no action. This was mentioned to the owner. Not a great way to spend your holiday weekend in...

First of all, I feel really bad for the staff, they were super busy and didn’t have the structure in place to handle the huge rush of customers that came on the evening we went there. Likely a management issue. We arrived at 6:05, were told a 20 minute wait for a table with shade, seated at 6:37 (at a table with no shade). We were sitting on the rooftop and the sun was blasting us (me, my husband and my 16 month old baby), they had umbrellas but they weren’t placed in such a way that prevented the sun exposure. We asked if the umbrellas could be angled and a staff member said they couldn’t even though we could clearly see the joint at the top where the umbrella would bend. So I placed my baby on my lap to shield him from the sun exposure and figured we’d be able to eat quickly and leave. Nope. An hour after we ordered our food finally arrived, and when it arrived it wasn’t hot- as if it had been sitting on the counter for awhile. And my dish was awful- I got the Island Plate with prawns. Imagine: 1/3 cup cooked rice spread over a dinner plate, topped with prawns, then doused with a 1/2 cup of teriyaki sauce. I picked out the prawns and ate them in a dissociated frenzy because I was so hungry and exhausted from waiting. I didn’t have the time or energy to try to remedy the situation with the completely overwhelmed waitstaff. The interactions we had with the staff were brief and pleasant (no one was blatantly rude to us), however it was really difficult to wait that long with a 16 month baby and have no one inform us about or apologize for the insanely...