Main Street Pizza — Restaurant in Town of North Elba

If I could give zero stars I would. These staff are so unprofessional. I completely understand being busy but you should be honest with your customers. For example the manager/ owner hung up on me after our order was delivered over 2 hours late. I called the restaurant multiple times to see where our order was. Finally after 35 calls our phone call was answered. The staff member who answered stated that it would only be a couple more minutes and that the driver should be there any minute. I called back about 30 minutes later and spoke to a man that stated that they were really behind and apologized for being late and stated they would call their driver and would call me back within 2 minutes. The staff member never called me back. The driver finally showed up and stated that the restaurant took orders before ours and we were told (by the driver) that the owner was the one who was answering the phone at this time. The driver was very apologetic but I want to point out that I called this restaurant back to express my frustrations and the so called owner hung up on me after expressing my frustration that they weren’t being honest with their delivery times and hadn’t delivered the delivery within the hour that they stated they would. They stated they got behind that’s why they were late. I called the restaurant and the woman who answered refused to refund our order. Our pizza was barely warm by the time we received the pizza. The woman who answered me was completely unprofessional and just giving excuses and stated that they wouldn’t refund our order since it was over $90.00. After telling her that our order arrived incorrect- since they added mushrooms to the order- she then only offered to refund us for the incorrect pizza since the guest of our party was allergic to mushrooms. I have never ordered from such an unprofessional business. I would never order from this...

This place is not for you if you are looking for a clean shaven, polite staff. They are actually actually quite the opposite, which can be very laughable as this establishment is commonly called "drama street pizza" (due to an occasion on which we were served by a man crying over the recent death of his cat) amoung my family. The only error ever made in which we were charged for a water was corrected on our next visit when we explained this to the owner and he provided us with a free fountain drink. Delivery will never come quickly and you can expect to stand around at the front counter as there's usually never anyone attending it, bring a jacket it's usually cold inside, but despite these flaws they have the best pizza (especially the grandma pizza), pizza rolls, and garlic knots I have ever had. My family and I ate here multiple times on vaccations, and since moving to the area it has become a special treat that my boyfriend and I look forward to. Don't miss out on the food because of the lack...

Unlike one reviewer, we actually visited Main Street Pizza. It was mid week on 9/9/20. A close walk from our hotel made it very conveinient. We loved the place. It reminded us of home town pizzarias from our past. It was a one man operation and our one man confirmed he was the owner. I forgot to ask his name, but he was very friendly and attentive. I can't say how service might be when it gets very busy, but I bet he would do his best. We we're fortunate to be the only sit in customers at the time of our visit. Now the best part. We had a large sausage and cheese pizza and two ginger ales. The pizza was excellent. It was thin crust with the slight pizza oil that made for a pizza experience the way it use to be.by far the best surprise and meal we have had on our vacation. I wish the pizzarias down near us would get back to real pizza like this. If and when I get back to Lake Placid, this will be a destination rather than just a meal when...