Lolly's Creamery — Restaurant in Virginia Beach

The milkshakes were messy and tasted terrible. We watched the young girls make a mess in the back making the shakes, and they didn’t even get the order exactly right. The milkshakes tasted like actual soup. They were terrible.

We usually wouldn’t complain, but we paid more than $11 per milkshake and really just wanted a treat. My daughter and I asked the blonde older woman cashier if we could have some ice cream instead because we didn’t like the milkshakes. She was rude and said “no, you get what you get and we don’t do refunds”

My mother who had paid for the three of us (she got OK ice cream) tasted the milkshakes and agreed with us. We weren’t being picky. My mom is almost 70 years old and has maybe called a restaurant to complain only twice in her life. This is the 2nd time. When the person at Lolly’s picked up the phone they told her she would get a full refund, and they express their sincere apologies. She only got a partial refund.

Stick with Ben and Jerry’s for reliability and don’t fall victim to a local place that takes advantage of tourists. (my mom is a local). Lolly’s employees were rude and the local creamery definitely does not stand behind their product....

I absolutely love ice cream and had no idea this is more like a kiosk. I walked about 20 minutes and was so disappointed when I got to the window to see they only have like 6 flavors total! 3 of them were vanilla, chocolate and strawberry. So upsetting for an ice cream feen. I will travel for great homemade ice cream.

They also do not make waffle cones here. They just order them from a manufacturer. They don’t even come from the other ice cream shop where they make them fresh.

I got coffee and vanilla. They do not fill your cup at all. That was disappointing for me. They’re not generous with the scoops. I have never got 2 scoops and it looked like 1! The coffee was good but not very creamy and it melted quick. The vanilla was good as well but same situation.

For the price people pay, the two scoops should not be level with the cup. I probably wouldn’t come back to this location again or their other one. My friend got chocolate and she said it...

Just came here for ice cream with the kids. I asked for a small coffee in a sugar cone and was told they can’t do a small in a sugar cone, only a waffle cone or a cup. So I got it in a cup. The flavor was good but the texture was horrible, it was filled what I can only describe as what seemed to be a bunch of coffee grinds. It was like someone poured a bunch of coffee grinds into my coffee ice cream. I threw it out after 3 bites, it was disgusting to try to eat with all the little grinds in there. By far the worst coffee ice cream I’ve ever had and it’s my...