Andy's Pizza Navy Yard at Atlas Brew Works — Restaurant in Washington

Went there 2 times in 4 hours and both times the same issue. First visit 6:00pm Got to the front tand I was told to scan the QR code on the table and place the order. Ok great. I scanned the QR code put everything in the cart and I try to pay and the pizza didn’t went through, I was told the manager decided to turn the all pizza off because of the game day, I told them that I had the pizza in the cart, nope sorry. Ok let’s order slices, this time I can’t checkout not just me even the server tried with my phone. Try to Get some help and finally after already 20 minutes someone decided to take my order on a POS system and guess what, the all pizza is up again so I order all pizza and 3 drinks. 20 minutes go by nothing no drinks no pizza I start asking and finally got the drinks and after 30 minutes and after asking to 4 different server if they can check on my order we got the pizza. Second visit 10::00pm walked in try to order the same pizza Togo, again with the same story we are only slices ok fine give me 8 slices Margherita Togo ($25 vs $40 for 8 slices) less then 5 minutes I was given all pizza room temperature not hot. Andy I love your pizza I drive from Annapolis to get it, I visit almost all your stores this one was my worst...

The manager there does not appreciate customers. When I ordered ahead today at 302pm for 530 pick up. However I wanted to do an earlier pick up at 5pm so I called the restaurant. I was told that I could pick up at 5pm so that's why I showed up at 5pm. The person at the counter remembered me and said they are working on the order and said I should wait for 10 to 15 minutes. So I waited more. Then I went in again and the manager started saying that I was being unreasonable for asking for order at 5pm because they got the order at 458pm. I showed him the email and call record that I called in earlier and I have been waiting here. He didn't care to listen to me but kept repeating and yelling at me that he doesn't care because he got the order at 458pm and there is nothing I can do about it. How about showing some sympathy that there was a mix up and they are working on the order? None of that. He said he is busy and yelling voice is his normal voice. What a way to treat a customer or another human being. Great that he has a busy store because I guess he doesn't have to be nice to people. I won't...

Food was fine. The management? A masterclass in how to repel paying customers.

Visited 6/30 with my family. I purchased food from this place, went to sit outside with my kids to eat food that we also brought as they were young, and was swiftly told by the male manager that we weren’t allowed to use their benches—even to eat the food we bought. Why? “Health code,” he claimed.

Apparently, that code doesn’t apply to the couple seated with two dogs or the homeless man sleeping at another table. Must be a very selective health code—or maybe just selective enforcement by a manager on a personal power trip.

When I asked for clarification, the manager puffed up and declared, “We own the whole block. I make the rules.” Ah yes, the classic small-business-turned-kingdom complex.

If you’re a family, don’t expect hospitality—expect hostility. Unless you’re a dog. Or asleep. Then you’re golden.

This wasn’t just poor service. It was petty, power-tripping nonsense. And if this is how they treat paying guests in public, one can only imagine what’s happening...