Parry's Pizzeria & Taphouse — Restaurant in Weatherford

Went in friday on the 11th

I made on a order on the website for two iconic specials (dad just got home from having a stroke I wanted to get something easy for the family just quick in and out) I got order confirmed and I headed out to get some pizza

I get there two young girls say hello and I give My name on the order and they don't see it no big deal but one of them is laughing like okay that's weird some people laugh when they get stressed so no big deal let's figure out what's going on with the food

A ASM I think her name what seanie (sorry I know I asked how to spell your name and I bombed it so don't take it as a insult she was awesome so came over and got the order going...I had my mom snap pictures of the screen with the order confirmation

They kept asking if I picked the right store I looked at the order from the picture and it says weatherford

So at this time I think something went wrong with the order processing on the website side which happens I work in IT networking and stuff goes wrong all the time

At this time the gm comes over slightly aggressive and she's like I'm going to call the fort worth store like okay? Why don't you just find out if the money went through or not if your on the phone with your IT guy and if it didn't go through I'll pay idc I'm trying to get home

The money didn't exchange and instead of bringing it to my attention she jumped to the conclusion I'm a pizza thief that pulls up in a 60k suv

So the pizza and wings are ready like 40 mins later I come in and the little girl starts laughing when she sees me again weird but okay 👍 she says she has to get the manager and she comes up with a big smile on her face like she's going to call me out for trying to get 66 dollars worth of food for free (plainly asked her if she thought I was trying to steal pizza and she said yes) so I plainly asked her did it take the money she says no with a smile and I pull out my card and say then let's pay for it and be done I don't need extra problems like handling my dad is hard enough alone, with work and a year and a half year old and my wife recovering from post pardem which was another whole nightmare

Like life God is testing me big time and I have to take it and be be best I can be I may have raised my voice but I didn't yell or cuss

I'm not coming back since the manager after things clicked in her head I'm not trying to steal she said you don't have to talk to me like that when I was just telling her computers mess up and she should communicate better with the guest and I don't know her name I'm guessing she's the GM I pray for her to relax and chill out and stop jumping to conclusions no one is putting that much effort to save 66 dollars just find out if the transfer happened or not and let me know so I can use the purpose of take out which is speed of picking up and leaving I spent over a hour total there

But shout out to seanie because I don't want this to a only negative post but when she took over earlier in the situation she reacted and did exactly the right thing she got the order going so that's its being made and talk and investigate afterwards.... you go...

Yikes! Weatherford, pump your brakes or simply DON'T DO IT before ordering online with Parry's Pizza - Weatherford. I made the mistake twice. Won't be back.

First time, they had just opened so I gave them grace. But, my first order was cold and soggy when I picked it up. I had listed a "future pick up time" online, but they made it ASAP and let it sit on the wire rack by the door with zero contact to me when the order was ready though when I arrived everyone was standing around chatting and laughing with nothing to do. My food had sat for at least 30 minutes. Nothing better than getting soggy and cold fried pickles plus a limp "extra crispy" thin crust pizza. But forgiveness and understanding was extended on my part. We all have those days.

This time (today), I chose the ASAP feature when ordering mid-afternoon. It shared an estimated completion time of 15/20 minutes. I arrived before the 15 mins, and it was already on the same open air wired rack getting cold. Again, everyone was standing around and chatting/laughing ... 1 fella was actually sitting on the point of sale counter. That feels really wrong to me. When I asked the young man if Parry's does any kind of reach out to people (via text or something) to let them know their food is ready... his response was a "Nope. We don't. We give estimate wait times." Apathetic response at best. He needs more training and less time chatting and hangin' out with his coworkers.

Parry's, why can't someone at least text the person who ordered food when their food is ready especially when the hired staff is just standing around and talking? Clearly they're getting paid to socialize not earn their paychecks. There's more than enough time for your staff to offer this type of accommodation to your customers.

Lastly, $6... really $6? for a basic salad (lettuce, 2 tomatoes, parm cheez dusting with a dash of tiny olives) in a 4"X5"X2" styrofoam container that wouldn't fill up a child. And $23?... really $23 for a soggy & cold 14" pizza. That's 2" wider than a ruler, people. I would be open to paying this kind of money (I think) if my food was at least warm (not even hot) and crispy and the staff cared that I had purchased something that was contributing to their paycheck.

Is customer service/good food simply dead? Or is it simply dead at Parry's Pizza in Weatherford? Y'all have alot to learn. Consider doing a case study on Starbuck's business model. It would elevate your business. PLUS TRAIN YOUR STAFF! A simple smile with kindness goes a very long way.

If you do elevate your customer experience, I will never know... cause I won't be back. It's not worth it.

#training #customercare #warmfood #professionalcommunication...

TLDR: The pizza is great. The Atmosphere is cramped but doable. Taryn tried to gaslight a whole table of 6, rather than admitting she forgot to put in the appetizers. Then doubled down.

The pizza is great and my mom loved her salad. Insisting on calling it white ketchup rather than ranch is odd but hey, It tastes like ranch. It was good so I’ll call it whatever you want. My wife is allergic to wheat and her gluten free pizza was actually stellar, it didn’t taste like cardboard as most do. Yeah, it’s a low bar. The atmosphere is definitely crowded. The seating is just a liiiittle too small in every way. That said we were all impressed how well the acoustics are handled. None of us are deaf and we can hold a conversation without a struggle. The reason for the 1 star. Never before been gaslit at dinner 😂. We’ve all forgotten stuff. It happens every meal. It happens, my wife makes her of ours no biggie I used to have nightmares of forgetting the ranch joke, we go on with our day. Taryn comes up and says oh sorry talk, kitchen is backed up, yup, it’s 5:45. Checks out. We’re good. Around 6 we say hey what’s the update on the app if we can just get the fries out, that’ll keep the kids happy and we’ll just go ahead and order. We’ll take the rest when it arrives. She looks at us and says oh no you didn’t order any appetizers… what. You already checked on them once, you already said you’d get the fries out first… Cmon, that’s an odd choice. We called her out for it and she just ghosted. Food comes out, we get the wrong pizza, she tries again, oh that pizza has jalapeños on it. No, no out doesn’t, pull up the menu. She finally accepts defeat, goes and brings the right pizza, it wasn’t even a wait, it was just the wrong table. Seriously, it happens. It’s a little mistake. Just say sorry and move on. OK I’m done. There’s more but those really don’t matter,...