If I could rate zero stars I would. This is based on our experience and I’m sure doesn’t reflect Baja Brewing at all times. But it must be pointed that you only get one chance to make an impression and they ruined it. We’ve had excellent customer service everywhere in Cabo but this place. This place didn’t provide ANY kind of service whatsoever.

My girlfriend and I came out for a late night dinner at 9pm. I know most places close at 10pm now because of COVID, but 9pm should still have time to order and eat. We get there and we had to ask someone for a table and menus since we walked in and none of the workers seemed to notice us walk in. We sat by the back stools and we each ordered a drink. A few minutes later the waiter asked if we where ready to order. We said not yet and that we just needed a couple of minutes. This is where the problem started. We didn’t take long to decide what we wanted after, and so we waited for the waiter to come back. Then we waited. And waited. And waited. The waiter never came back. We looked around and there were several other tables either done and wanting the check or wanting to order and not being able to flag any of the workers down. Some tables resorted to raising their hands as if they where asking permission to speak, just to grab some sort of attention. I look over to the bar area, and they are all just hanging and talking as if they didn’t have a care in the world. Not one of them was “working” at all. I was so mad at this point that my girlfriend and I wanted to leave. We start heading over to the bar to get our check, and the guys supposedly working didn’t stop talking until the bartender noticed I was directly behind one of them and said to him “te hablan” which means “they’re calling you”. He looked startled when he turned. Of course he was. None of them where paying attention at all!! I asked for the check for our two drinks and he still had the audacity to ask if I wanted to leave a tip on the receipt!

We ended up wasting 50 minutes of our time at this place with no service, no food to be served, and now we couldn’t find any restaurants to eat at, as they where now closed at 10pm. Luckily, walking down a bit of ways there was a restaurant that was still open late night and one of the employees standing outside asked if we wanted to dine in. Total Day and Night difference from how we where being treated at Baja Brewing.

All in all, there are plenty of places in Cabo that would be glad to have us as their guests at their restaurants so much so that they even stand outside asking people to come in and every single time provide EXCELLENT customer service and EARN every single tip I give willingly.

Baja brewing failed to provide any kind of service and thus failed to have me or any of my friends and family as a customer ever again. I hope management reads this and straightens up their workers because I know they don’t represent Cabo the way I know they can.