I was supposed to get a haircut. Ulta has no stylists sk i went here. I chose "Top Barber". The Top barber was busy and was nice enough to offer another barber so I said sure. I look around and this guy top barber pointed to, and he was in his chair texting. I waited but was confused because he just sat there just looking at his phone, and also just talked to another guy, and back on his phone. All I wanted was an under shave, my hair is thick and hot, I even split it up before leaving to tell whomever going to cut it how low or high I want to go. I'm not sure if they just stereotyped me or the one guy is out of his mind, but eventually it went on long enough I left. There was even one guy who signed after me who got service as i was sitting there. Which he must have signed up with another guy, but still. I was just ignored and eventually I left. There were other barbers and no one offered to jump in while I was sitting on the bench ALONE. It was time I could have spent with my daughter and partner and an undershave could have went quick, that's how long I sat there....waiting. screw this place. I was also just going thru stuff too and this just made me feel worse. I'm glad my baby girl made me feel better otherwise......who knows what...
Read moreI was visiting the mall of America and decided to go to this place based on a quick look at the reviews. When I checked in I was told that there are 10 people in front of me, looking around I saw 8 barbers working so I thought I should be sitting with one of them in half an hour or so. Soon I realized I was wrong and finally after complaining twice one of the guys accepted to take me in...this was after 65-70 minutes waiting (sitting on the steel benches and tortured with the loud noise of 4 TV's above my head showing the same thing). I also noticed that some of those barbers take people who have never checked in which was the obvious reason it took more than an hour for me to get a spot. Some of these guys spent so much time on someone's head but when my turn came, I was done in less than 10 mins and the result was one of the worst haircuts I've ever had. I could have had a much better haircut at one of the franchise places with almost half the money I spent there.
Overall I felt tired, frustrated, ripped off and somehow insulted coming out of this place. One of my worst...
Read moreI am a client passing through Minneapolis, I was hesitant in getting a haircut at a mall barbershop as barbershops at a mall have a negative rating. I was in desperate need of a haircut and caved in. I had the experience of getting a haircut by a gentlemen by the name of, Alex. Alex Does not know how to perform a basic fade. He is very heavy handed on the clippers. I have several cuts to prove it. I asked for a high fade and and a little of the top. At no point in time did I ask for a line up, nor did Alex ask if I wanted one. Alex came inches away from having my widows peak removed from my forehead. Common curtosey, ask for a lineup. Please let the record show, I used an image of what I wanted my hair to look like, what I got in return was so far from the image. Do. Not. Book. Alex. The most disappointing part of this experience was not the haircut, it was the look of embarrassment I receive from other the other barbers. They all knew I walked away from that shop with a terrible haircut, but said nothing. Best...
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