+Beautiful lobby, I love the black and chrome aesthetic, but I agree with other reviews saying it's small and feels cramped. The front desk is almost immediately in front of the entrance because the elevators are right behind it. +Connected to the mall. This was my first stay at the Radisson and I loved being able to drop bags off at the room, or take food to eat in private, or just to rest a bit between floors. +The rooms were clean with lots of charging outlets. The bathroom was lovely and the tub was spotless. Some reviews mention stains on the carpet and filthy rooms in general, water stains, and issues with the shower having a half glass door instead of a curtain. I didn't notice any stains in the room. The desk chair is faux leather and is peeling in one spot, but that didn't bother me at all. The bathtub had a shower curtain instead of a glass wall, not sure if that was a recent change due to the negative reviews or if we got lucky. +Privacy! I love that you need a key card to get to any of the floors above the lobby. Feels safe and secure. +Checkout is at 12, fantastic since I hate feeling rushed in the morning. Most hotels have checkout by 9 which isn't bad, but I just appreciate having a few extra hours to get going for the day.

-THE BEDS! I ordered a room with 2 queen beds, as it was me, my husband, and our friend staying in the room. However, the beds aren't queen sized. Another reviewer mentioned that the beds are Doubles instead of Queens. I agree with this, although I kept calling them Full. Whatever they are, they're NOT queen sized. They're smaller than that, and as such I ended up sleeping in the desk chair.

I tried speaking to a front desk associate before bed to see if there had been a mistake and to see if we could get a room with actual queen mattresses. She was very nice and friendly, but informed me that they don't have any queen beds in the hotel, and she's not sure why the website lists them as such. She seemed sympathetic to the issue as if this wasn't the first time a guest had brought it up. All she could do was offer to move us to a king bed, but I was not going to have 3 adults sharing one bed.

I came down the next morning to talk to a manager about the "queen" beds. The morning associate was also very sweet and friendly, she got me a manager who explained that the company that provides the beds for the hotel actually dictates that those mattresses are their standard queen size. However the manager understood my complaint and is working through the third party I booked with to comp the room, I'm very appreciative of that since the room was expensive and I slept on a chair.

-No hot tub! HOWEVER, the bathtub in the room was quite clean and was perfect for soaking in, with the added benefit of privacy, no screaming or loud kids, and it was spacious and comfortable.

-parking??? $20/day just for parking when that should be included in the cost of the room. I feel bad for the reviewer who's car got towed. Poor guy.

Anyways, I would stay here again for sure. But I would know to book a king bed next time, and if there's anyone besides my husband and I, we may have to go elsewhere to get actual queen beds. Staff was amazing, I stripped the room for housekeeping since I had the time, and didn't see anything concerning.