Johnny Rockets — Restaurant in Bloomington

I was staying at a hotel that is attached to the Mall of America and decided to get food after a track meet. It was about 8:30pm and I looked up online and on the mall kiosk and it showed that Johnny Rockets closed at 9:00pm. So I head up there.

As I approach, a guy just gets done ordering so I approached to order and one of the ladies working says, "Sir, we aren't open." I told her that online and the kiosk says you are open until 9:00pm. Its about 8:37pm at this time. She goes and gets another worker. I take the time to look for a sign or anything that says that they close at 8:30pm and there is nothing. This lady comes and says the same thing, that they are closed and then walks off. I go, "So your website and the mall kiosk say that you are open until 9:00pm but you are going to refuse me service?" Everyone just looked at me, not knowing what to say, then one of the cooks goes "Go ahead and order." So I went and order.

The gal that first told me the place was closed was mad and I could hear her talking about the situation and would not let it go. It made me feel unwelcome and I was ready to walk off.

So then, I try to reach out to corporate about the situation. Everything lead me to their website and to fill out one of their forms. I filled it out with all the necessary information for them to reach out to me. This happened on 5/21/23. I sent in the form on that day and again on 6/22/23. I have yet to hear from Johnny Rockets regarding this. It shows that they don't want to make things right and don't care about their customers. I will not...

Sorry we even tried this restaurant!!!! We were looking for something different for lunch while at the MOA. We were greeted by the pushy cashier before we sat down at the counter. When the waitress finally made her way over to us we got to see several older hickeys all over her neck before she took our order. She was not friendly and looked as if it were a bother for her to be there. We ordered drinks and food. When our fries came out we still didn’t have our drinks. I asked the waitress if the drinks came out with the food to which she asked if we wanted them now which we did. Then they were out of the chicken sandwiches, but “could borrow one from another restaurant.” No, thanks!! Chicken tenders were offered as another option, but I turned that down. The fries tasted old and stale. To top it off…before we left one of the workers dropped paper plates all over the floor and….only threw some of them in the garbage. So, people were now going to eat off plates that had fallen on the floor! How appealing is that? 🤢What a terrible first time experience and we will never be returning nor will my $20 for fries, my daughter’s chicken tenders and my drink 🙄. Terrible service, overpriced, and dirty plates!...

Save your money! Don't waste it here The burgers were like any other burger joint. There is nothing special about these burgers. Over-priced! The disappointment was the cheese fries. The fries were not hot enough for the cheese to fully melt, and they were not crispy. Cold fries. The root beer did not taste like a root beer, the syrup was probably scaled down. I had to buy some onion rings to replace the cheese fries. Best thing was the onion rings. Other store mall employees told me that the burger joint was great before, but then things when down hill. Eat here if you want to throw your money.

Total cost for this lunch meal: $44.00 Five Guys price for 2star experience.

The staff was not patient for me to place my order, I was looking at the photos, and she kept rushing me. Not customer oriented. Rude. We asked for a refill on the drinks, and she clearly told us, "Can you wait?" No problem waiting, but say it politely. Rude. She finally got better after I told her I do reviews. First-time customer and probably last unless they can reach out to me. I'll fly back for a good...