Unicorn Hair Queen Extensions — Attraction in Dallas

It’s been two months since my original review- so I feel like I’m no longer emotional about the situation and can comment on my experience clearly. First visit, got a text ten minutes before my appointment to reschedule because my stylist was running behind. To reschedule last minute a text is inappropriate, unprofessional, & unsafe as a lot of people are likely driving at that point. I was in the parking garage already. I was booked for a cut and color, but had an event that evening and asked if there was someone who could just fit me in for a cut. I was told someone could fit me in for both- 30 mins after my scheduled appointment. I told them that was fine as long as I didn’t have to wait any longer. I waited 1.5 hrs beyond my original appointment time to be seen. At this point, I said doing a color was not going to work for my timeline and requested only the cut. The stylist insisted she could do both and get me out no later than 5. Spoiler alert: she could NOT work that fast, and I was late. To a memorial. For my brother-in-law. I didn’t even get the cut which I stressed was more important that day and the color was wrong. My hair had been bleached and re-darkened to a weird color. Multiple times I said I didn’t want to do the color because of the time & I was assured she could work that quickly. Several stylists ended up jumping in, making them behind schedule for their own clients, to try and get me done as fast as possible when she finally admitted she wouldn’t be done in time. Multiple times I made clear that I did not want bleach brought all the way to my roots. That I have psoriasis and I prefer to not have bleach that close to my scalp. I like a shadow root look and my hair grows quickly so I prefer to keep a 100% natural root. The bleach was brought to my scalp. I was completely ignored. I was charged for this appointment. It should have been $0. I should have refused to pay. When I returned, I had to wait AGAIN. Because AGAIN my stylist was running behind. They have serious over booking issues. I pulled up my pictures, I even had videos that perfectly explained the bang situation I wanted, had multiple photos of the color I wanted. I made clear that since last time they did some serious lifting and re darkened it, I wanted to discuss re-lightening in steps and taking extra precaution to not damage my hair. I’m getting married next year and I’ve worked really hard to grow out previous bleach damage and don’t want to have to go through that again. She completely ignored me again. Lifted as light as I’ve ever seen my hair. Then proceeded to put back in a shadow root to correct her previous mistake, and then dye my whole head dark plum (when all my photos showed a mid peachy pink) because “it’ll fade”. I even said make it the right color because I’ve been doing vivids for years and know how to maintain the color. In no universe does plum fade to peach. My hair is now mauve- nowhere near peach. The cut is nothing close to what I asked for. She even had to bring another stylist over to help with the cut because she didn’t know what to do. This stylist started cutting without looking at any of my pictures or discussing how my hair texture (fine but a lot of it) would handle that type of cut. Just went for it based on a loose and fairly inaccurate description by the first stylist. Wrong cut, having to grow it out so I can try again. Obviously with a new salon. I was charged again. Despite it still being nowhere near what I asked for and the manager saying my first payment would go towards this one. I needed to refuse the charges but I’m also in the customer service industry and just couldn’t bring myself to do it. They earned $0 of the over $400 that I paid. They ask you to leave a review while you’re in the chair with your stylist before you’re done. Talk about uncomfortable. Who would complain about a stylist that can read what they’re typing and has scissors to their hair? Parking validation didn’t cover the entire time of my...

I gave this place so many chances. I gave this place over $3k and none of my money was worth the experiences I've had here. Every single time I've been here, I've been let down. But today was the last straw. A little over a year ago, When I got extensions here, way too much hair was put in my head, on top of that it wasn't the same texture as my "cotton candy" hair as Pam acknowledged it, my roots didn't match the extensions roots at all (which you could very easily see due to my fine hair) and my hair was not cut to be blended into the extensions. They just let me walk out with no blending. I had random people telling me I needed to get my hair blended with my extensions. I didn't even know they should've be blended. Never had extensions. I was never asked if I wanted to blend my hair with the extensions. I had to come back and tell Pam to blend my extensions after being embarrassed. The third time I got them moved up, Pam did them to tight in one spot and I asked her to redo it and she said it would be fine. It wasn't- 2 days later, That same spot in the track was ripped out of my head while I was brushing my hair. I immediately went to get them removed and Pam joked around that I was "having too much fun in bed" and I can't tell you how upset that made me that she didn't own up to her mistake but I bit my tongue because I knew she must've been embarrassed that she didn't redo that spot in the track like I asked her to just a few days before. Which is still here a year later. I had many more months of move ups that I had paid for in advance- and so I asked if I could give the credit to a friend, the answer was no. Which is ridiculous. So another stylist asked her boss if she could switch my package to a facial package, her boss simply said yes and she got so excited. I had the facial, one girl was "training" and was in the room with us, watching. Both of their phones kept going off. Not a pleasant experience. Because I didn't want to get another facial, for my own personal space issues, I called and cancelled the rest of the appointments, thinking they could switch the package just like they did before, so easily, with no problems. I thought it was a given that I didn't want the facials anymore. So here I am a few months later and I want to get a tone and cut for my hair, fully expecting my credit would pay for it (which is hundreds of dollars BTW) and so the service is done (choppy, and my highlights are freaking gray, almost blue, but I let it go because I'm really not one to be unforgiving and I know in a few weeks it will be fine. but my last straw was being told that my credit wouldn't pay for the cut and tone I got. I'm just straight up amazed. I'm fully convinced that yall just took my money and ran. Pam didn't want to tell me I would have to cut my hair to make the extensions look good, or pay more later to color match the roots. Way too much hair was put in my head. Today when the chick asked Pam what toner she should use in my hair, Pam said "whatever". This is just straight up the most unprofessional, impersonal, worst Solon I've ever been to, and I would never recommend anyone come here. They're just trying to pay the rent to be on a nice street in downtown town, they don't care what it takes. They're don't care about you, they care about your money. Hope yall enjoy my credit! Because I'm not coming back. Hundreds of thousands of dollars down the drain. I'm just glad this month is the last payment I will be making to this salon. Well, it was more like 2 payments because I did have to pay 100 something dollars for my cut and tone today. When someone is paying you thousands of dollars, that means they trust you to do what's best for them. I would've paid more just to be treated like somebody yall personally knew, that you wanted the best for, as if $3k+ wasn't enough.. I deserved advice, opinions, disclosure, respect, and I wanted what was...

Let’s start off with the pros, shall we? The place was clean and adorable; and the staff were pleasant and polite. I did have trouble finding the parking garage (even though I watched the video several times, even while I was on the street) I called and the receptionist answered and assisted me to the correct location quickly. I was greeted with the option “what color robe do you want?” A slew of satin robes shimmered in front of my eyes and then just as quick a flash of a drink menu was presented to me, with specialty drinks to offer as well. As I was being bombarded with decisions to make in an instant the receptionist was coming around the desk to place the robe around my shoulders and the I notice the first…. con: 1.)I had nowhere to set my purse down to put the robe on. I know that it seems like a champagne problem, but it’s a beginning of the details that will pile up to a not so great experience.

Now to continue on with what was good.

I decided on a beverage, Diet Coke(because everything listed had no description just a name and they looked pretty but I had no idea what they had in them. Alcohol/dairy/grapefruit/etc. things I avoid. So when they said they had Diet Coke and water I jumped at a basic Diet Coke. Anyway back to the hair.

I was a hair model for a new stylist and she said she was with the company for a little over 2 months. She was sweet 22yo and we went over photos of what I was going for colors, look, vibe and how I wanted her to have fun. I have had my hair professionally done for over 20 years so I know terminology most techniques and I have a realistic sense of what is achievable with my hair. So I know what not to ask for. Before I went my hair was grown out blonde balayage and I wanted to have to dyed dark on top and the underneath as blonde as possible for a peekaboo highlight. I showed her some inspiration pics and said she could get to a level 8-9 blonde. Awesome. And said it would take 2-1/2 hours.

Cons: 2.)She was rough. Like really rough. Pulled my hair so hard at every opportunity. During the foils. During the washing. When she was combing. When she was blow drying. I thought she was trying to get a secret out of me. 3.)when she washed my hair she not only shampooed my hair 5 times but she also sprayed into my ears(yes both of them) continuously. I pointed it out the first time and after that it was like she did it more so. 4.)I showed her a color of brown I wanted my hair to be. It was a medium brown. Like a hot cocoa. Or milk chocolate. The color I got is almost black. 5.)I know I was scheduled for a color and a blowout I did not get a blow out and I don’t know if it was because she ran out of time or if she didn’t know how to do a blowout on short hair. I left with pin straight hair. No volume no sass. 6.)the blonde was blonde and not yellow, which is good but there is definitely banding. 7.)this whole process took 4 hours. 4 hours. 8.) while I was in the chair a coworker walked up to check on my stylist and asked if she sold extensions. “She said, no… just color” she didn’t even offer and I got to say if she would have tried to sell me I probably would have gotten them. And I asked a lot of questions about extensions. 9.)I was quoted a price over the phone, and had to put a deposit to hold my reservation time, which I have never had to do before, but that’s fine. What’s not fine is that after I got there the price I was quoted had to change because I was going to require more toner. Before we even got started. It wasn’t much, but it’s the principle.

Anyway. I’m still on the fence if I like my hair or not. My husband doesn’t. People at work are not enthusiastic about it. So my self esteem is pretty low right now. If I get it fixed I’m not sure where I would go to get it done.

All and all I would give this girl a B. I think there is room for improvement. The salon...