Helen Welcome Center — Attraction in Helen

Lovely welcome Center with public restrooms, good souvenirs and postcards, and a couple nice ladies dressed in German attire who are giving information about town. Lovely building, and it even has flower boxes, (sadly) some of the only ones in town. I would have given them more stars, except for the fact that we came to town and stayed overnight specifically to see the Oktoberfest parade today. Went to the Welcome Center this morning and got a map and talked to the lady about the parade. She and the map indicated that the parade started at Riverside Park. We sat and waited in our vehicle at the corner of Riverside Park because it had been raining all morning. We had been told downtown yesterday that the parade usually doesn't get started exactly on time. So when it was 12:15 and we hadn't seen anything yet we decided to walk down towards the Welcome Center where the staging area was. We got there and there was nothing in sight. Went into the Welcome Center to be told that the parade was already downtown. Somehow it did not follow its route from the tubing center where it was supposed to stage, past Riverside park where it was supposed to start. Very...

I have never felt so unwelcome at a “welcome Center” ! Julie was nice at first but both her and her coworker Alta were extremely rude, especially Alta, She took it upon herself to yell at my oldest son because my 1 year old was laughing and screaming and running around. My oldest had no idea why she was yelling at him. She embarrassed and disrespected my son! She made my whole family uncomfortable and to keep the peace we didn’t say anything to her about the situation until we took the kids outside. She was rude to my husband after telling her he didn’t appreciate the way she yelled at our son. She completely ruined the Helen experience. As someone who works at a welcome center I’m sure she should know that people drive from far away and kids get excited to be out of the car especially a toddler. Definitely wouldn’t recommend anyone to...

Today is our 15 yr wedding anniversary and we scrapped all the extra money we had to come for a romantic get away. We got a cabin with a hot tub, well it doesn't work, the air conditioner is awful. And we have been nothing but romantic. We asked to be moved but they said they had no more cabins. We asked for our money back the said 7 to 10 business days . So we asked for at least A nice dinner someplace nice. They declined that as well. We spent all our money on the cabin and some groceries to eat while we are here enjoying our snuggle time in our hot tub. Well ....... That's ruined. I am appalled at the way these people have handled this. This is a very special day for us that it now not so special the...