Kohl's — Attraction in Jackson Township

Went into Kohls tonight around 630 PM, first time ever being here at this location, wanted to purchase a pair of shoes but they didn't have very many women shoes to choose from so my husband and I decided to get our children a few shirts. We walked up to the checkout line and was waiting to be helped, as we're standing there the cashier just looks at us and when it's our turn she turns around and looks behind her then looks back at us and points to, two elderly ladies and a 15 year old girl, the first elderly lady shot us a smile and waved her hand and said, "it's fine" while the other lady and teenager started shaking there heads in disgust as the teenager and I assumed her mother gave us the nastiest of looks, the cashier then says to us very rudely, " you see them, that's where the line starts. " We looked up at the other customers and apologized and headed to the back of the line, remind you our first time ever being at this location, so we are standing in line and my children ask why we had to move and we explained to them the others were first that we had accidentally jumped ahead of everyone, honest mistake, that was that. The manager and a second cashier come up and open two more registers, we are now back at the counter with the same cashier, we again apologized to the cashier and laughed it off, my husband then said, " this set up for the line is very confusing the next thing you know we'll be getting numbers waiting for it to be called for our turn" he then laughed because it was a joke, he then said you could have told me when I first walked up here the line started back there, he chuckled he wasn't meaning any harm, but he did make it clear the lines were kind of confusing, the cashier then said to my husband, " the sign says exit only" she then pointed at a 12 inch sign that was flipped backwards on a the side of a metal pole. We apologized again because we did not notice the sign at all, the cashier rolled her eyes. We didn't respond we just looked at each other with confusion, then out of nowhere the elderly lady that was with her teenage daughter started shouting we looked up and shes looking at us she then says to my husband, " so what that's our fault" at this time my husband and I were very confused because we didn't know if she was an employee or customer because she sent her daughter outside and none of the cashiers or manager was saying anything about how loud the lady was being, my husband politely said, " no, we aren't talking about you nor are we talking to you, so sorry if you assumed we were talking about you, but that's not the case" the lady didn't like what my husband had said so she started verbally attacking me saying how she didnt care she was in line first, mind you my husband and I never said a word or had a problem about going to the back of the line lol we apologized and did the right thing, let the ones there first, go first. Well the lady progressively got louder, so loud to the point my 7 year old covered her ears and ducked because when the old lady shouted for me to answer her it startled all of us. Only then when I asked the lady why she was addressing me, after standing in line without any problem, the manager says, what's going on. The older lady whom we assumed it was a customer then said she didnt care and I asked if you don't care why are you assuming our conversation with this cashier has anything to do with you, manager just watching, the older lady still yelling for absolutely no reason, my husband and I confused as hell, our cashier proceeds to check us out and while I was handing my husband the money the lady was still yelling so I told the lady she needed to stop because there were small children present and this was just ridiculous, the manager stepped in and said, NOTHING. Just watched. I don't know about you but I will not give my business to a company who allows customers to be verbally abused as staff just sets by and watches the show instead of trying to de-escalate an aggressive customer. We will not be returning to any...

I recently had the pleasure of experiencing truly outstanding customer service from Jacob at Kohl's, and I am thrilled to share my exceptional experience. From the moment I entered the store until the conclusion of my shopping trip, Jacob's dedication to providing top-notch assistance was evident and truly commendable.

Jacob's warm and friendly demeanor immediately put me at ease. He greeted me with a genuine smile and a willingness to assist, which instantly created a positive atmosphere. As I navigated the store, Jacob's extensive knowledge of the merchandise and store layout was apparent. He expertly guided me to the items I was looking for, and his insightful recommendations were incredibly helpful.

What truly set Jacob apart was his exceptional attention to detail. He took the time to listen attentively to my preferences and needs, ensuring that I found exactly what I was looking for. His patience and willingness to answer my questions showcased his dedication to providing outstanding service.

Jacob's enthusiasm and passion for his role were truly contagious. His commitment to going above and beyond was evident in every interaction I had with him. He effortlessly made my shopping experience not only productive but also enjoyable.

As I completed my purchase, Jacob's efficiency and professionalism were further highlighted. He ensured a seamless checkout process and even took the extra step to provide me with information about ongoing promotions and rewards programs, showcasing his dedication to ensuring customers get the best value.

In conclusion, I cannot praise Jacob at Kohl's enough for his remarkable service. He transformed what could have been an ordinary shopping trip into an extraordinary experience. His exceptional knowledge, friendly demeanor, attention to detail, and genuine care for customers truly make him an asset to Kohl's. Without a doubt, Jacob's service deserves a resounding 5 stars. If you're seeking an amazing shopping experience, make sure to seek out Jacob at Kohl's – you won't be disappointed!

Thank you, Jacob, for making my visit to Kohl's an unforgettable one. Your dedication and exceptional service have left a lasting impression on me, and I will undoubtedly return to Kohl's with the hope of experiencing your remarkable...

the last few times I have came here it has been a complete hassle with online orders and being overcharge. the store is a train wreck half the time with clothes everywhere and that is part of one of the reasons why my online order got canceled by you guys cause there was so much stuff everywhere that you couldn't find it but I walked right in and found it the next day. I told myself I would never shop there again and I tried acouple more times with things and I was over charged twice cause both cashiers didnt give me sale prices of stuff.. this time being she charged me for 4 pairs of underwear instead of 5 so I had to pay more for them instead of getting the sale.. you guys are a complete joke and way over price people and make people think they are getting a deal on stuff but really you up the prices on things and then put it on sale for the regular price. you guys really need to...