911 Cell Phone Repair Midwest City — Attraction in Midwest City

HIGHLY Recommend, I will definitely refer this business to others. My IPhone screen went black. I thought I had things in my phone backed up, but I didn’t I lost 98% of my phone when I got my new IPhone 16 Pro Max. T-Mobile wasn’t much help, referring me to Apple. I was pretty sure it was just the screen bc Siri was responding and alarms were going off. But bc Apple does a two step verification, it kept sending the code to my phone which was locked and black, I couldn’t retrieve it. Siri couldn’t read it bc it was locked. The Apple Store couldn’t get video to come up, said they wouldn’t fix it bc the front and back of the phone was cracked, and said it could be so expensive upwards of 1k, if it even could be fixed. Apple referred me to the 911 Repair Kiosk in Penn Square. Rolo (yep like the candy), started on my phone at 5pm. Come closing, he had started backing up my info but it was only half way completed. In talking, he mentioned going to the Mwc store the next day when I asked if he would be working the next day. I asked him if he would take my phone so I could pick it up in Mwc since I live off Sooner 3 miles down the road. He not only took the phone home w him to ensure it all backed up, but he didn’t charge me for a new screen, as I only needed the info, most places would have put a new screen on to up charge me (T-Mobile already took it in broke as a trade-in), he dropped it off in Mwc to save me the drive, and the most important thing, he retrieved and backed up all my info. I was scared to find out the charges, he didn’t put a new screen on, just put one on temporarily to retrieve my info, after literally I believe it was around 9 hours of backing it up, he charged me $50. I literally could have cried bc I work out of my IPhone, I had the birth of my grandchild on there, my whole life on that phone and he gave me back my precious moments and all my business stuff. I was an Android owner, this was my first IPhone, so I wasn’t familiar really w Icloud etc. Rolo, you are one hell of a gentleman! You deserve that bonus you are gonna earn, I told the Owner, Justin, who was just as gracious, informative and kind how Rolo saved my butt. The owner told me he charged me less than what the cost normally is, and we discussed Rolo’s integrity. I 100% trust this shop, I trust they charge for the difficulty and not for how precious our info is, most places know you will pay hundreds of dollars bc you want your photos and videos etc. I did not have one single photo or video (I had thousands), most contacts, apps and passwords were gone on my new phone!!!!!! T-Mobile basically told me I was SOL, but I didn’t accept that! Apple was honest, and I am thankful they referred me to 911 Repair. If you want an honest business for your phone repairs, I would go to either location in Mwc or Penn Square. When I asked for my repair techs name, the Owner said his name was Rolo, like the Caramel Candy, and he was my Caramel Prince and indeed he definitely was. Thank you Rolo, you saved my as*, I can’t thank you enough!!!!! I hope you have wonderful Holidays coming up! A+++++...

Update: management reached out and explained there was a miscommunication. They went above and beyond to make sure what I paid for the second time around was the correct service. They even offered a discounted price for the service I received. Thank you! I brought a phone in for a charger port. I was told it actually needed a new battery. When I got home the phone would still not charge, I’m guessing this wasn’t checked at the store. When I returned and asked for a discount on parts or labor for the charger port to be fixed I was told no. The tech working told me it was misdiagnosed the first time but that there was nothing that could be done and I would be paying full price for the battery I didn’t need and the charger port if I chose to...

They Really Did Amazing Job Before Even Working On My Phone. This Is My 2nd Time Using Their Services Over The Years And I Never Feel Like They’re Trying To Sell Me. They Give You The Options And Let You Decide What’s Best For You. I Was Working On A Budget And They Helped Me Figure Out The Best Plan To Move Forward. They Also Have Deals If You Need A Front And Back Repair, Many Other Places Don’t Have Discounted Deals For That So It Definitely Sets Them Apart From Other Repair Places And Their Prices Are More Than Reasonable. My Phone Is Back Up And Working Amazingly. They Really Went Above And Beyond! Thank You Guys...